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... emerging technologies - Driving workforce transformation through future-of-work strategies - Accelerating leadership impact with AI-driven insights and automation - Shaping digital workplace innovation to enhance collaboration and productivity - Advising executives on Gartner’s top strategic technology trends ...
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Announcement October 27 2019
... the company. SBI Card (India) – The payment solutions provider launched ILA, an AI platform with natural language processing (NLP), ML, big data analytics and robotic process automation (RPA), to provide actionable insights for customers. These insights are delivered as next best actions, personalized ...
Premium Research May 2024
... Chatbots have become more usable with generative AI, but satisfaction with chatbots is still low. This research will help I&O technical professionals build a chatbot capable of answering questions and fulfilling requests, making the chatbot the new face of IT. Session Description Gartner Recommended R ...

Analyst(s):   Tyler Cheney
... he has worked at the intersection of business process and IT, acting as a strategic and tactical advisor to business and IT executives. Supply chain outsourcing and managed services BPO SCaaS Supply Chain as a Service and supply chain business process as a service Supply chain consultng IT Sourcing ...
Blog Post January 30 2026
... those who can effectively remix their talent to leverage AI, ensuring that technology acts as a productivity multiplier rather than just a tool for automation. Navigating Job Chaos, Not Job Apocalypse The narrative surrounding AI and the workforce is shifting from fear of a jobs apocalypse to the reality ...
Research Jul 2019
... Innovation Process The Role of Process in a Customizable Innovation Framework Innovation Process Activities Manage the Innovation Process Design and Run Activities to Generate Ideas Find Ideas Evaluate Ideas and Prove/Disprove Hypotheses Realize the Value of an Innovation Examples of Innovation Processes The ...

Analyst(s):   Jackie Fenn   |   Daniel Sun
Announcement October 21 2019
... implementing a digital workforce in which human, robotic and cognitive capabilities are combined to enhance working conditions and customer experiences. Using robotic process automation (RPA) and robotic desktop automation (RDA) solutions, the bank augments processes for more than 10,000 people from its various ...
Research Jun 2026
... Nexthink Omnissa Progressive Techserve Riverbed ServiceNow Tanium TeamViewer Analytics and Reporting Anomaly Detection and Remediation Workflows and Automation Endpoint Experience Virtualization Experience Application Experience Unified Communications Experience Organizational Context Employee Sentiment ...

Analyst(s):   Stuart Downes   |   Robin Milton-Schonemann   |   Dan Wilson
Premium Research Dec 2025
... the launch of Workspace Studio, Google is asserting its strength in the AI leadership race, aiming to close the “automation gap” by empowering knowledge workers to build enterprise automation through natural language prompting. While this no-code strategy seeks to remove IT bottlenecks, the transition ...

Analyst(s):   Avivah Litan   |   Max Goss   |   Nikos Drakos   |   Joe Mariano   |   Sarah Davies   |   Simone Cleminson
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