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... Gartner for Legal & Compliance Driving Greater Efficiencies Within the Legal Department Industry: Chemicals Revenue: > $20 billion Employees: 30,000+ Mission-critical priority Create opportunities to drive greater efficiencies within the legal department with increasing demand for team g ...
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Research Sep 2026
... institutional knowledge. Furthermore, 88% of organizations demand full ROI within two years (55% within 12 months), forcing focus onto short-term back-office automation rather than transformational growth. While token pricing receives the most media coverage, budget overruns are also being driven by unexpected expenses ...

Analyst(s):   Nauman Abbasi
Article November 14 2025
... machine-to-machine transactions. AI-driven decision automation risks catastrophic loss Prediction: By the end of 2026, “death by AI” legal claims will exceed 2,000 due to insufficient AI risk guardrails. Black box systems — AI models whose decision-making processes are opaque or difficult to interpret — can misfire ...
Announcement January 13 2021
... emerging technologies will play a key role in this. Robotic process automation (RPA) and immersive technologies – such as virtual and augmented reality – are two categories of technology that are likely to help reduce the need for onsite work. RPA addresses barriers to create more efficient workflows ...
Research Oct 2026
... to deliver processes, optimization, governance and skills. Use this research to help identify the best-fit service provider for your SAM goals. Overview What You Need to Know Analysis Accenture Anglepoint Deloitte EY Insight ITAM solutions KPMG Livingstone Noventiq SHI SoftwareOne Process and Transformation ...

Analyst(s):   Rob Schafer   |   Yolanda Harris   |   Jaswant Kalay
Research Jul 2026
... client? Many IT SPVM leaders invest in vendor risk management technology without first defining their objectives and process. This note outlines practical steps to align policy, process, technology, and data, and prepare teams to act on risk insights and deliver measurable outcomes. Insights at a Glance ...

Analyst(s):   Tim Moran   |   Tyler Smith
Premium Research Nov 2025
... The rise of AI agents will democratize automation, empowering workers to independently create and manage agents. IT must become an agent-enabler, providing curated toolkits, standards, policies, and guardrails to prevent agent sprawl, ensure security, and avoid being labeled a bottleneck. Gartner Research ...

Analyst(s):   Rajesh Kandaswamy   |   Jason Wong
Research Jan 2021
... Access Insights Already a Gartner client? Customer management BPO is experiencing a seismic shift from offshore voice services to digital and work-at-home services while delivering customer experience and trust. Business unit leaders at TSPs should capitalize on these trends for profitable, high-impac ...

Analyst(s):   TJ Singh   |   Deborah Alvord
... leadership team and was responsible for driving the S&OP process and all supply chain planning and execution activities throughout the division. He is a certified Six Sigma Black Belt. How to implement and transform S&OP nad S&OE as strategic business processes How to achieve best practices in demand planning ...
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