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... big technology purchase soon? How confident are you that it will be successful? A critical technology purchase can be a time-consuming, complicated process with challenges like competing priorities, lack of consensus, over-zealous vendors and limited unbiased information — that’s where BuySmart can help ...

Analyst(s):   Kailyn Mariot   |   Austin Jordan
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Premium Research Oct 2025
... Microsoft Oracle Pegasystems Salesforce SAP ServiceNow Zendesk Zoho Digital Engagement Case Management Knowledge Management Automation of Engagements Workflow Orchestration & Automation Real-Time Continuous Intelligence Workforce Engagement Management Intelligent Voice Support Platform, Ecosystem, Integration ...

Analyst(s):   Francesco Vicchi   |   Pri Rathnayake   |   Drew Kraus   |   Jim Robinson
Research Aug 2020
... Cyber-Physical Systems IT/OT/ET Alignment Smart Robots OT Professional Services IT/OT Skilled Workforce IoT Services Sliding Into the Trough A Digital Business Machine Learning Digital Twin Embedded Software and System Security Event Stream Processing IoT Platform Commercial UAVs (Drones) Internet of ...

Analyst(s):   Ivar Berntz   |   Kristian Steenstrup   |   Simon Jacobson
Research Mar 2026
... T BT Colt Comcast Business GTT Communications NTT Orange Business Tata Communications Verizon Vodafone Private WAN Internet Services NoD/NaaS and Automation Cloud Connect Managed SD-WAN Managed Security Service Portal, APIs Geographic Coverage: North America Geographic Coverage: Europe Geographic Coverage ...

Analyst(s):   Katja Ruud   |   Gaspar Valdivia   |   Karen Brown
Research Mar 2026
... Collaborative Demand Planning Constraint-Based ME Supply Planning Flexible & Extensible Architecture UX & Workflow Orchestration AI Planning/Decision Automation Unified Data Integration Scenario Mgmt & Financial Impact Scalable High-Performance Planning Demand Planning Supply Planning End-to-End Multienterprise ...

Analyst(s):   Julia von Massow   |   Buse Aras   |   Eva Dawkins   |   Jan Snoeckx   |   Pia Orup Lund   |   Joe Graham
... analysts and advisors. The Process-Optimizing Operating Model Pattern The process-optimizing pattern represents a mostly traditional approach to managing IT, with a focus on technical and process prowess. In this model, IT acts as a reactive service provider and order taker. The process-optimizing model is ...
Premium Research Apr 2024
... AI services are driving operational efficiency gains with streamlined processes and intelligent automation. Product leaders should continue to prioritize traditional AI services use cases and build new and innovative GenAI capabilities to remain competitive in the market. Overview Strategic Planning ...

Analyst(s):   Vibha Chitkara   |   Akhil Singh   |   Nick Ingelbrecht   |   Annette Zimmermann
Research Apr 2022
... Enterprises continue to invest in IoT-enabled initiatives to increase revenue, lower costs and drive process automation. Product managers planning their IoT product offerings need to prioritize top use cases that provide client value across multiple and diverse verticals. Gartner Recommended Reading ...

Analyst(s):   Alfonso Velosa
Premium Research Apr 2026
... AI systems can help healthcare organizations address workforce shortages by streamlining complex processes and optimizing resource allocation. Healthcare CIOs must select the right use cases where processes are multistep, documented, repeatable and frequent to achieve ROI. Insights at a Glance Issue Context ...

Analyst(s):   Amanda Dall'Occhio   |   Robert Potts   |   Connie Salgy   |   Laura Craft   |   Allison Dennis   |   Austynn Eubank
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