... Access Research Already a Gartner client? Service and support leaders can enhance complaint resolution by implementing real-time management processes and AI-driven analysis. This approach reduces customer churn and boosts operational efficiency by prioritizing issues and leveraging direct and indirect ...
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... operational viability. CIOs must negotiate with heads of I&O to develop feasible AI strategies with measurable objectives considering the people, process and technology impacted. Gartner Recommended Reading Gartner Insights Abstract ...
... External attack surface management involves processes and technologies to identify internet-facing enterprise assets and exposures vulnerable to threats. This note guides cybersecurity leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended Reading ...
... delivery and benefits like shorter test cycles, reduced error and lower costs have driven demand for test automation. This research helps software engineering leaders in assessing their automation journey and crafting a strategy to move from manual to automated testing. Overview Gartner Recommended Reading ...
Analyst(s): Jim Scheibmeir | Ross Power | Joachim Herschmann
... Mission Critical Priority Refine the IVR system to enhance customer intent recognition, focusing on vehicle type and contact reasons, to automate processes and minimize agent transfers. How Gartner helped Gartner provided strategic guidance through analyst consultations and research on key capabilities ...
... This toolkit enables a faster request for proposal process with better visibility, improving the process of soliciting and comparing tenders from system integrators. Supply chain planning and IT leaders responsible for the selection, implementation or upgrading of supply chain planning technology can ...
... from one number to one plan.” Intralogistics Smart Robots: What’s Your Flavor of the Day? Presented by Dwight Klappich, VP Analyst, Gartner With 96% of companies planning to or already using robotics in their operations, ubiquitous cyber-physical automation is not a matter of “if,” but “when” and “what kind ...
... roadmap highlights key technologies and priorities for midsize enterprises to drive smarter investments and growth. What's new in 2026? AI-Driven Automation: Boost efficiency and innovation. Cloud-Native Platforms: Modernize with secure cloud solutions. Cybersecurity Mesh: Enhance security everywhere. ...