... operations, heads of supply chain strategy should adopt a phased, dual-track transformation that prioritizes upstream optimization and intelligent data automation to scale efficiently and improve user experience. Insights at a Glance Impact Actions Cautions How to Execute Success Measures Gartner Recommended ...
Analyst(s): Kevin Otto
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... Client Story Streamlining the Technology Evaluation Process and Achieving Optimal Vendor Terms Jim Loveless, Chief Information Security Officer at Nemours, sought support from Gartner as the organization was making major investments in security software. Mission Critical Priority The client was making ...
... •How customer adoption of AI is likely to influence CRM processes and technology over the next three years •What the next generation of AI‑infused CRM platforms may look like •How AI is reshaping customer growth strategies and competitive dynamics •How to build a three‑year CRM roadmap to drive high‑ ...
... Access Insights Already a Gartner client? Well-designed investigation processes enable effective compliance oversight, transparency and accountability. This research enables CCEOs to improve investigation processes through metrics that track efficiency, quality and employee trust. Insights at a Glance ...
... Access Insights Already a Gartner client? Supply chains are improving decision speed through AI and analytics but struggle to convert decisions into action. This research helps CSCOs close the decision execution gap by defining the right time for execution, codifying decision logic, and enabling scala ...
... AI is quietly reshaping utilities OT, driving smarter data analysis and stronger cyber-physical security. As utilities modernize, they confront tough integration and governance obstacles, making the journey from pilot projects to full-scale operations both urgent and complex. Insights at a Glance Stra ...
... management (ERM) have fully accounted for risk interdependencies from AI. Non-AI technologies deliver as much shareholder value as AI Robotic process automation (RPA), digital twin and blockchain are delivering as much value to businesses as AI is. The potential upside of combining these technologies ...
... organizations risk fragmented operations and missed outcomes as automation scales. CIOs must act now and implement a unified control plane, as business orchestration and automation technologies (BOAT) evolve into the optimal solution for agentic automation. Insights at a Glance Strategic Planning Assumption Issue ...
Analyst(s): Vishnu Kumar | Adam Briggs | Milind Govekar | Jan-Martin Lowendahl | James Boyle | Patrick Connaughton
... Story Implementing Successful RPAProcesses in Finance With Gartner support, Canada School of Public Service introduced effective RPAprocesses to support the organization. Mission-critical priority Provide better and more timely data to the organization through automation and digitization of services. ...