... Communications service providers struggle to improve their customer experience due in big part to a lack of the right digital tools and processes for employees. CIOs driving digital transformation should link customer experience to employee experience using a total experience strategy. Gartner Insights ...
Analyst(s): Susan Welsh de Grimaldo
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... Use this research to safeguard your performance against disruptions by incorporating risk and opportunities into your sales and operations planning process. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
... chain planning without properly understanding their end-to-end supply chain network performance. SCP leaders can use this Tool to improve planning processes by defining metrics that reveal issues with distribution, production and material planning. Gartner Research ...
Analyst(s): Marco Sandrone | Sarah Gilchrist | Ankur Mehta
... executives should use this tool to benchmark their internal audit departments’ staffing, spending, structure, audit planning and risk assessment processes, technology and department outcomes against those of their closest peers. Overview What It Is Directions for Use Gartner Recommended Reading Gartner ...
... To adapt to constant change, recruiting leaders must optimize recruiting roles and processes to focus staff on high-impact activities. Use the tools, guidance and best practices in this research to learn how to build a high-performing recruiting team. Analysis Research Highlights Gartner Research ...
... marketing dashboards go unused — being crowded with data, the dashboards overwhelm marketers and don’t drive action. MarOps leaders need a design process that prioritizes operational excellence, marketer actions and decision flow. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
... Deepfakes and AI-generated online content can deceive, mislead and interfere with digital platforms. Product leaders responsible for processing image or video content must incorporate source identification, forgery detection and generative content detection to defend against disinformation threats. ...
... Postmodern ERP transformation is critical to digital business transformation. To optimize business processes, higher education CIOs should reduce the complexity of administrative systems, establish a network of digital transformers, eliminate customizations and improve operational efficiency. Overview ...
... estimated at 0.89 in 2Q21 from 0.88 in 1Q21. TSPs should remain vigilant to changing inventory situations and balance risk by synchronizing decision process timing with semiconductor supply lead times. Gartner Insights Abstract ...