... investment in emerging technologies that drive customer success. DevOps is a team sport, and team acceptance of emerging technologies follows from process change and user acceptance. Overview Analysis The Impact Radar Emerging Technologies or Trend Profiles How to Use the Impact Radar Note 1: Gartner ...
Analyst(s): Mark Driver
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... system vulnerabilities, patching response times, deploying compensating controls, and utilizing tools for centralizing or automating the patching process. Overview Summary of Results Survey Results Detail Gartner Research ...
... Though CRMs and customer engagement technologies have succeeded in automating processes at scale, they often fail to build holistic relationships. This report introduces the CX CORE model to create empathetic customer experiences, foster lasting relationships and drive growth in a disrupted world. Overview ...
Analyst(s): Don Scheibenreif | Marcus Blosch | Michael Chiu
... client? Application leaders responsible for business operations in areas like finance and supply chain need to tackle disjointed experiences across processes, tools and workplaces. An operational experience strategy helps overcome these challenges and align business operations with business outcomes. Overview ...
... Creating and executing a sustainable enterprise strategy for virtual care require cultural, process and architectural changes. CIOs in healthcare delivery organizations can use this research to drive stakeholder commitment to, and consensus on, an evidence-based roadmap. Key Challenges Introduction ...
... assessments. To fill gaps in their teams’ skill sets, heads of ERM must understand which specific skills are essential at each stage of the risk assessment process. Overview Conclusion Recommended by the Authors About This Research Endnotes Gartner Insights Abstract ...
Analyst(s): Enterprise Risk Management Research Team
... pandemic. But changes made to support digitalization may not stick for the longer term. CIOs can embed the new digital ways of working, using systems, processes and practices to sustain digital momentum. Overview Introduction Analysis Gartner Recommended Reading Gartner Insights Abstract ...
... education in the 21st century. To do so, the GSU chief innovation officer collaborates with academics and the business to change the GSU higher education process and promote student success. Case Study A New Digital IT Executive for the Next Decade Building the Digital University Gartner Insights Abstract ...
Analyst(s): Jan-Martin Lowendahl | Andy Rowsell-Jones | Jennifer Mitchell | Chris Howard | Tomas Nielsen
... and revenue growth. CIOs can partner with CEOs to achieve these strategic objectives by adopting the value-optimizing I&T operating model. In the process, they will integrate IT into the business. Overview Introduction Analysis Gartner Recommended Reading Gartner Insights Abstract ...