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Premium Research Jun 2024
... critical priority for CIOs as it drives innovation, enhances operational efficiency and enables data-driven solutions that can transform business processes and improve decision making. In this session, we will discuss the current state of GenAI, key use cases, the technology landscape and look into emerging ...

Analyst(s):   Arun Chandrasekaran
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Research Nov 2024
... This evaluation framework assesses 23 emerging technologies, including GenAI, hyperscale edge computing and digital twins, to ease the assessment process. Overview Why This Matters Analysis Next Steps Definition Gartner Recommended Reading Note 1: Evaluation Criteria Explanations Gartner Research ...

Analyst(s):   Peter Liu
Premium Research Jan 2025
... Agentic AI presents the ability to create automated solutions using LLMs to drive execution of tasks and processes. Software architects must learn an emerging set of patterns for AI agent architecture, design and operations to enable the delivery and ensure robustness of these new capabilities. Overview ...

Analyst(s):   Steve Deng   |   Gary Olliffe
Premium Research Jun 2024
... Demand for last-mile delivery applications continues to grow, gathering interest from shippers and carriers alike in a response to optimize processes, reduce costs and become more customer-centric. Supply chain technology leaders can use this research to gauge the market and evaluate solutions. Overview ...

Analyst(s):   Carly West   |   Nathan Lease   |   Oscar Sanchez Duran
Research Apr 2025
... Access Research Already a Gartner client? IT service management leaders who aim to deliver high-quality services and manage processes more efficiently can be limited by their current ITSM skills and maturity. By using the Gartner ITSM Maturity Framework they can assess their current ITSM maturity and ...

Analyst(s):   Joe Rogus   |   Mark Cleary   |   Ankita Hundal
Research Mar 2025
... Access Research Already a Gartner client? Incident response processes must be measured for quality, speed and effort in order to target investments for improvement and to demonstrate the value of those investments. This research provides SRM leaders with examples of holistic and granular metrics for ...

Analyst(s):   Craig Porter   |   Wayne Hankins   |   Andrew Walls   |   Michael Aldridge   |   Wam Voster   |   Will Candrick
Premium Research Feb 2025
... create a plan to mature their PMOs from a project-focused, execution function to a value orchestrator and, in doing so, modernize their mandates, processes and technologies. Overview Strategic Planning Assumptions Introduction Future State Current State Gap Analysis and Interdependencies Migration Plan ...

Analyst(s):   Woojin Choi   |   Kevin Rose
Premium Research Feb 2025
... solutions with guidance on selecting the right approaches for integrating Salesforce with existing and evolving services, enterprise applications, and processes. Overview Comparison Analysis Guidance Gartner Recommended Reading Note 1: Salesforce APIs Note 2: Salesforce Event Types Note 3: MuleSoft Anypoint ...

Analyst(s):   Matt Brasier   |   Simon Whight
Premium Research Mar 2025
... reshaping technical debt and talent needs. This change will prioritize skills in AI evaluation, integration, FinOps and operations, fostering agile processes that let IT leaders adapt to advancements and maintain a competitive edge. Overview Strategic Planning Assumptions Analysis A Look Back Gartner Recommended ...

Analyst(s):   Joe Antelmi   |   Deepak Seth   |   Arun Chandrasekaran   |   Avivah Litan   |   Afraz Jaffri   |   Tigran Egiazarov
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