Published: 18 June 2024
Demand for last-mile delivery applications continues to grow, gathering interest from shippers and carriers alike in a response to optimize processes, reduce costs and become more customer-centric. Supply chain technology leaders can use this research to gauge the market and evaluate solutions.
The last-mile delivery (LMD) technology market remains extremely fragmented. While some vendors have expanded their application offerings, most do not yet offer all the capabilities required to fully support all last-mile fulfillment processes and delivery service offerings.
Overall, vendors in the LMD market performed well last year and, in most cases, grew their customer base and revenue despite the many headwinds faced in the industry.
Delivery orchestration and customer experience remain the top priorities when looking for last-mile delivery solutions. However, growing costs in last-mile shipping are of increasing concern to many organizations.
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