... a Gartner client? Agentic automation requires operational context provided by process intelligence to move beyond brittle task scripts. Heads of enterprise architecture can use this framework to ground AI agents in execution context, resolve process debt, and scale automation. Insights at a Glance Strategic ...
Analyst(s): Tushar Srivastava
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... Insights Already a Gartner client? The $154.5 billion business process outsourcing market is forecast to grow at a five-year CAGR of 3.5% in U.S. dollars (3.9% in constant currency) through 2023. The market will be driven by robotic process automation, digital services and artificial intelligence. Forecast ...
... equipped Colibri with specialized change management and ERP transformation tools. Regular analyst engagements provided targeted guidance throughout the process. Contract review services uncovered substantial cost savings during vendor negotiations. Business impact With Gartner’s support, Colibri Group secured ...
... Access Insights Already a Gartner client? Business processautomation continues to be critical for the orchestration of complex business processes across organizational domains. With the addition of LLM-based AI to the automation stack, the market is evolving to include the adaptive orchestration of ...
Analyst(s): Andrew Comes | Adam Briggs | Marc Kerremans | Tushar Srivastava | Saikat Ray | Sachin Joshi
... Client Story Implementing Performance-Based Budgeting Philip Gregory, CFO of Sheffield City Council, shares how Gartner's analyst guidance helped his organization implement performance-based budgeting to better align resources with desired outcomes. Mission Critical Priority Modify Sheffield City Counci ...
... Access Insights Already a Gartner client? Agentic AI will be most valuable for redesigning processes that require judgmental decisions, contextualized handling, and variable outcomes. CIOs should agentify selectively, pilot iteratively, and govern rigorously rather than automate legacy workflows. Insights ...
Analyst(s): Neil Osmond | Stewart Buchanan | Janelle Hill
... Automation serves a key role in payers' digital transformation by freeing resources for product innovations that drive consumer engagement and health value. This decision framework arms CIOs with a roadmap and business case for their journey from robotic process automation to AI. Analysis No Payer Has ...
... Finance’s New Digital Workforce The finance digital workforce is growing: 50% of controllers are in the process or have already implemented robotic process automation (RPA), and that number is predicted to increase to 88% over the next two years. Effective implementation can result in greater efficiency ...
... a new breed of processautomation technologies that CFOs need to know about. Dive in to discover the trends and must-have technologies leading CFOs are using to ditch old routines and future-proof their operations. Insights at a Glance Strategic Planning Assumptions ProcessAutomation and Optimization ...
Analyst(s): Matt Monopoli | Mike Helsel | Irmina Melarkode