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Research Aug 2019
... business process outsourcing market is forecast to grow at a five-year CAGR of 3.5% in U.S. dollars (3.9% in constant currency) through 2023. The market will be driven by robotic process automation, digital services and artificial intelligence. Forecast Assumptions Market Impacts Notable Changes Forecast ...

Analyst(s):   TJ Singh   |   Cathy Tornbohm
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... further specialized in helping organizations proactively plan for CEO and c-suite succession. Mr. Kirss is also an expert in geopolitics, international security and political economy. He helps Gartner clients identify and respond to a variety of political and social trends and risks in a unified as opposed ...
Premium Research May 2025
... Managed network services offer comprehensive remote management for enterprise network and security operations, ensuring seamless life cycle management. This note guides infrastructure and operations leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended ...

Analyst(s):   Peer Contributors
Research Jul 2025
... growth opportunities. Analysis Gartner Recommended Reading Note 1: AI Security Solutions Representative Market Note 2: Sample MCP Gateway Vendors Note 3: Sample IAM Vendors That Have Released IAM Capabilities Focused on AI Agents Gartner Research ...

Analyst(s):   Tarun Rohilla   |   Frank Marsala
Article September 25 2026
... or stakeholders. Treat the roadmap as a living guide for continuous evolution Reinvention is not a one-time project. A roadmap that remains fixed for years can quickly become disconnected from changing business priorities, technology developments and market conditions. Instead, heads of EA should treat ...
Research Nov 2025
... recurring revenue streams. This Magic Quadrant evaluates vendors offering a CSM platform that can guide customers to value, provide visibility into customer health and scale the customer success practice. Market Definition/Description Magic Quadrant Vendor Strengths and Cautions ChurnZero ClientSuccess Custify ...

Analyst(s):   John Quaglietta   |   Michael Maziarka   |   Jennifer MacIntosh   |   Maria Marino   |   Daniel Hawkyard
Webinar On-Demand
... impactful trends set to redefine business and society over the next five years. Discover how agentic AI, quantum-resistant cryptography, polyfunctional robots and other groundbreaking technologies are converging to create new opportunities and challenges. Whether you’re a CIO, strategist, or technology enthusiast ...

Analyst(s):   Christian Stephan
Research Oct 2025
... Access Research Already a Gartner client? Product leaders should include the three pillars of disinformation security within a modular platform to lead market share, incorporating 1) content authenticity, 2) impersonation prevention and 3) narrative intelligence technologies. Overview Strategic Planning ...

Analyst(s):   Apeksha Kaushik   |   Alfredo Ramirez IV   |   David Senf
Premium Research Jan 2026
... AI usage control (AIUC) is an emerging market that helps organizations secure employee usage of third party AI services and products. Security architects should use the criteria in this research to confidently evaluate and select an AIUC product. Overview Solution Criteria Using the Criteria Toolkit ...

Analyst(s):   Dennis Xu   |   Odie Adesina
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