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Research Mar 2025
... Access Research Already a Gartner client? Trends and best practices in the ODWS market find clients demanding a better workplace experience, innovation and value-based deals from their service providers. Gartner has produced a review of 18 providers to help IT sourcing leaders make a selection that matches ...

Analyst(s):   Tom Sieber   |   Matt Baldino   |   Biswajit Maity   |   Karl Rosander   |   Katja Ruud   |   Andrea Lanzavecchia
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Research Aug 2017
... Thing commerce generates a large amount of data that can identify transient customer behavior and market trends. Application leaders responsible for digital commerce technology can create new business opportunities from such data to get more out of the thing commerce business. 主要挑战 建议 Create New Opportunities ...

Analyst(s):   Sandy Shen
Research Jun 2021
... Gartner client? Digital design is being recognized as a key piece to digital product management initiatives. In response, digital design teams are emerging as distinct business units. This trend will require CIOs to seek innovative approaches to IT-digital design alignment and integration. Overview Introduction ...

Analyst(s):   Brian Prentice
Research Feb 2017
... their EA practice to master emerging and strategic trends, and to drive their organizations' digital innovation efforts. Analysis Design Links Creativity and Innovation to Produce Attractive Propositions for Customers Design-Driven Approach to EA Is Based on Design Thinking Observe — Design Thinking Put People ...

Analyst(s):   Mike Walker   |   Marcus Blosch   |   Betsy Burton
Research Dec 2017
... Using conversational artificial intelligence applications and platforms to optimize customer engagement is one of the biggest trends in customer experience. Application leaders supporting CRM and CX should use this guide to understand this evolving market and to make informed decisions. Market Definition ...

Analyst(s):   Brian Manusama   |   Guneet Bharaj
Research Dec 2024
... Influencing Factors and Assumptions Gartner Recommended Reading Note 1: CRM Spend by Submarket Note 2: CRM End-User Spending Forecast Note 3: Regional Trends in CRM End-User Spending Forecast Note 4: CRM 2023 Taxonomy Note 5: Other Factors Gartner Insights Abstract ...

Analyst(s):   Julian Poulter   |   Amarendra .   |   Roland Johnson
Research Oct 2020
... opportunities for cloud service providers. Technology and service providers must understand the key trends impacting the CSB market and how providers are responding with competitive and differentiated capabilities offered in their services. Overview Strategic Planning Assumption Analysis Product or Portfolio ...

Analyst(s):   Sid Nag
Research Mar 2023
... nature of today’s user bases is creating a range of opportunities for hyperscale edge providers. Technology and service providers must understand their competitors and how key trends will impact the hyperscale edge market. Overview Strategic Planning Assumption Analysis Product or Portfolio Overview How Alibaba ...

Analyst(s):   Sid Nag   |   Wataru Katsurashima
Premium Research Feb 2024
... Gartner First Takes Fresh insights on emerging trends 本リサーチノートでは、Gartnerのエキスパートが、CRMソリューションにエンタプライズ生成AIを活用する主要な15のユースケースを特定している。CRM戦略の責任を担うアプリケーション・リーダーは、本リサーチノートを使用して、最高のビジネス価値をもたらし、自社が取り組む上で最も現実的なAI投資を目指すべきである。 推奨リサーチ 根拠 ...

Analyst(s):   Ken Kawabe
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