... Access Insights Already a Gartner client? CEOs continue to focus ontop-line growth. However, CEOs remain risk-averse and are choosing to pursue their growth ambitions via investments in AI instead of traditional R&D activities. R&D leaders must address the risk appetite of their CEOs by demonstrating AI ...
Analyst(s): Atul Dighe | Lauren Maiya
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... expect ROI strictly from headcount reduction, but rather from operational resilience and productivity. Success will also demand top-down governance to prevent vendor lock-in and mitigate new risks. Insights at a Glance Strategic Planning Assumptions The Potential and Risks of Physical AI Impacts of Poorly ...
... This presentation showcases 12 high-value case examples of banks using technologies for fraud prevention, KYC and AML from the 2025 Gartner Eye on Innovation Awards for Banking and Investing. CIOs can learn how their peers apply AI, machine learning and analytics to combat financial crime. Gartner Research ...
... Two firms’ widely publicized attempts to replace human agents with AI recently failed, underscoring the technical and operational challenges for success. Customer service and support leaders can learn how to streamline operations and enhance customer interactions by thoughtfully integrating AI with ...
Analyst(s): Jonathan Schmidt | Brian Weber | Kathy Ross
... customer perceptions for what constitutes a low-effort experience. These insights help customer service and support leaders understand what low effort means in 2025 and how to evolve their strategy beyond service channels. Overview What You Need to Know Gartner Research ...
Analyst(s): Jeffrey Schott | Daniel O'Sullivan | Patrick Quinlan | Melissa Fletcher | Keith McIntosh
... Accelerate outcomes with AI-powered tools, on-demand insights and interactive experiences. Top questions from product marketers — and how we answer them How can I use benchmarks to guide my marketing investments and strategic decisions? Explore key insights from the 2026 Tech Marketing Benchmarks Survey around ...
... questions and recommended actions to help you achieve your goals. •Explore how embedded these technologies are in today’s service landscape •Assess the current impact these technologies have on both employees and customers •Evaluate the future value of these technologies for leaders and service and support ...
... between a change in the indicators and its impact on a business driver or key assumption. Included among commonly tracked macroeconomic indicators are sustainability pressures (e.g., war on plastics, removal of waste around activities such as packaging, and drive to reduce carbon emissions). On the other hand ...
... Quarterly Emerging Risk Reports provide risk management leaders with a benchmarked view of 20 emerging risks. Learn how senior risk leaders see the top over-the-horizon risks to their enterprises. Overview Gartner Insights Abstract ...
Analyst(s): Monica Mathewson | Kevin Mercado | Gamika Takkar