Prioritize the Right Supply Chain Metrics

Gartner benchmarking helps you strengthen supply chain performance improvement initiatives

“Do more with less” is a constant refrain among supply chain leaders. Making the right trade-offs requires an understanding of how supply chain metrics interact.

Gartner’s Hierarchy of Supply Chain Metrics Benchmarking helps supply chain leaders identify opportunities to improve end-to-end supply chain performance.

Our benchmarking reveals process gaps left from trade-off decisions and points you toward proven resources for:

  • Reducing end-to-end supply chain costs
  • Improving process efficiency
  • Optimizing supply chain capabilities

Download the report to incorporate supply chain metrics benchmarking in your supply chain strategy.  

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    Supply Chain Benchmarking FAQs

    Supply chain metrics are measurements of the supply chain’s operational effectiveness. Supply chain leaders must measure supply chain performance to ensure they are making the right trade-offs to deliver the desired outcomes.

    Gartner’s Hierarchy of Supply Chain Metrics identifies the 17 critical metrics to focus on across the end-to-end supply chain: forecast accuracy; perfect order; SCM cost; cash to cash; accounts payable; accounts receivable; inventory total; supplier quality; supplier on-time; raw materials inventory; purchasing costs; direct material costs; cost detail; production schedule variable; plant utilization; WIP and finished goods inventory; order cycle time; and perfect order detail.

    Our research finds that too many supply chain metrics and a siloed approach to reviewing them leave companies without the ability to find correlations in the data that will give them real insights to improve operational performance. The best supply chain leaders avoid metrics overload.

    They also strive to increase understanding, oversight and cross-functional management around the range of customer experience metrics. Our research finds that measurement of the corporate customer experience strategy is a gap on many supply chain metrics dashboards.