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Research Nov 2017
... Introduction Analysis Determine Your Organization's Business Model and Strategy Work With Stakeholders to Assess a Trend's Potential Impact on People, Business, IT and the Technology Market Each Constituent Has Its Own Interests Collaboration Is Vital to Gain an Accurate Assessment Examine Three Factors to ...

Analyst(s):   David Cearley   |   Samantha Searle
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Webinar On-Demand
... marketing landscape evolution makes best-in-class strategy challenging for CMOs to achieve. Each year, Gartner benchmarks the digital marketing performance of over 1,000 brands across 12 industries via ‘Digital IQ’ research, with recently only 3% earning top rank as “Genius” brands. As the gap between ...

Analyst(s):   Matt Moorut   |   Leah Leachman   |   Helen Loh
Webinar On-Demand
... predict how trends and disruptions may affect their organization’s business model in the future. They need to be deliberate about organizing, executing and taking action through a trendspotting process. Trendspotting requires innovation leaders to be intentional and pragmatic about tracking trends and to ...

Analyst(s):   Marty Resnick
Research Aug 2025
... service interactions best suited for automation, and clearly quantify cost savings, to stand out in an increasingly competitive CX market. Overview Strategic Planning Assumptions Introduction Market Trend Gartner Recommended Reading Note 1: Explanation of Fully Loaded Agent Cost Gartner Insights Abstract ...

Analyst(s):   Megan Fernandez
Announcement June 02 2026
... Divisions in Australia SYDNEY, Australia, June 2, 2026 Low Job Confidence, Uneven AI Adoption and Rising Anxiety is Reshaping Employee Sentiment in 2026 While AI is delivering significant productivity gains across Australian workplaces, it is also increasing workforce division and job uncertainty in 2026, ...
Announcement October 07 2026
... Impacts the Future of Work LONDON, U.K., October 7, 2026 Analysts Highlight Four Things CHROs Should Know About CIOs to Drive AI Transformation Together During Gartner HR Symposium/Xpo 2026 in London Just 38% of CHROs and CIOs have a shared understanding on how AI impacts the future of work, highlighting ...
Research Jul 2017
... Disillusionment is not far off. CIOs should be aware of the common mistakes that can lead to disappointment and failure in enterprise blockchain projects. 主要观点 建议 Top 10 Mistakes in Enterprise Blockchain Projects Key Findings Recommendations Analysis 1. Misunderstanding or Ignoring the Purpose of Blockchain ...

Analyst(s):   Evan Zeng   |   Ray Valdes
Premium Research Apr 2026
... Heads of I&O can target critical collaboration opportunities and risks with best-practice frameworks and data benchmarking CIO, CISO, CDAO and other IT peer leaders’ top priorities. Insights at a Glance Issue Impact More Detail Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Melanie Freeze
Premium Research Apr 2026
... Quality leaders and heads of strategy rely on top achievers as quality ambassadors to embed quality behaviors in the organization. Yet many lack peer influence, leading to poor outcomes. This guide helps build a network of quality influencers to drive shared accountability and deliver results. Overview ...

Analyst(s):   Kate Wagner
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