Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Access Insights Already a Gartner client? As service organizations lead the charge in customer-facing AI, their role in supporting customer experiences is magnified. Service leaders must take the opportunity to expand how service is delivered through preemptive actions and interaction handling designed ...
... Already a Gartner client? Heads of I&O must reposition technical debt as a business risk and not a technology risk. It is a direct barrier to strategic AI platform investment and deployment, not just a roadblock to new infrastructure deployment. Organizations must effectively manage technical debt to enable ...
Analyst(s): Joe Antelmi | Nathan Hill | Federico De Silva
... Gartner client? Improving sales productivity with AI requires more than just adding new technology to existing processes. CSOs must decouple revenue from headcount and focus on the workflows and metrics that drive results. By adopting this strategy, CSOs can transform sales productivity to drive sustained ...
Analyst(s): Betsy Gregory-Hosler | Robert Blaisdell | Dan Gottlieb
... 2026 CFO Budget Priorities Benchmark your organization’s 2026 budget allocations against those of peers. Most CFOs plan to increase technology and AI spending in2026, according to the Gartner CFO Budget Priorities Survey. Survey responses from more than 300 CFOs and senior finance leaders show strong ...
... practices. This collaboration ensures responsible adoption, attracts top talent, enhances public services, and positions the County as a leader in innovation. “The way Gartner has helped me attract talent is that I literally talk about it in interviews when hiring candidates. I tell them this is a resource ...
... This interactive tool allows chief audit executives to explore the full research from the 2026 Audit Plan Hot Spots report and sort the hot spots by industry, geography and organizational size. When to Use Gartner Recommended Reading Gartner Research ...
... Assessing global trends and linking enterprise architecture’s impact to business outcomes and CIO priorities can be challenging for new heads of EA. Use this research to build knowledge, identify key trends and make technology investments that grow revenue, optimize cost and mitigate risk. Action Name ...