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Premium Research Sep 2026
... CIOs and CISOs must work together to transform cybersecurity into an AI enabler by transitioning from a risk-dominant to a value-dominant AI cyber governance model. This will balance AI adoption with AI cyber governance, and address issues created by AI technologies that cannot easily be seen or detected ...

Analyst(s):   Meghan Hollis   |   Christopher Mixter   |   Daryl Plummer
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Premium Research May 2026
... In an era of mixed results from AI use and increased scrutiny on AI spending, cybersecurity leaders are expected to lead targeted AI adoption initiatives that yield tangible improvements within their programs. Key insights from the Adopting AI in Cybersecurity Pickup Team highlight how members enable ...

Analyst(s):   Nathan Parks
Podcast May 14 2024
... Conference: Gartner Cybersecurity and Risk Management Summit Learn More: Cybersecurity Threats: How to Prioritize, Manage and Reduce Them Gartner ThinkCast Hosted by: Karen Lockhart Gartner ThinkCast puts you at the intersection of business and technology with insights from the top analysts on how to build ...
Conference Highlight September 24 2024
... boards continue to engage as sponsors of the cybersecurity program, CISOs must transform from tactical leaders to business executives and storytellers. In this session, William Candrick, Sr Director Analyst at Gartner, outlined how augmenting cybersecurity leadership leverages technologies such as AI, ...
Article January 17 2025
... enterprises push beyond pilots, CIOs must act as value orchestrators — ensuring AI drives operational efficiency, unlocks new growth opportunities and improves profitability. That mandate marks the starting point of a broader journey CIOs must lead to to fully deliver on the mission‑critical priority of ...
Research Oct 2025
... Research Already a Gartner client? To future-proof the tech stack, organizations should temporarily pause major modernization efforts to thoughtfully fold in an AI-inclusive strategy. This approach unlocks innovation, boosts agility, and positions enterprises to thrive amid rapid technology shifts. Overview ...

Analyst(s):   Patrick Connaughton   |   Hao Yin   |   Tad Travis
Research Nov 2025
... Access Research Already a Gartner client? Self-service is integral to a customer engagement strategy, but organizations often treat it separately from assisted service. Customer service and support leaders can use this roadmap to build an integrated self- and assisted service program that leverages AI ...

Analyst(s):   John Quaglietta   |   Jennifer MacIntosh
Research May 20 2025
... have risen in 2024, stabilizing technology marketing efforts. As always, tech CMOs are responsible for their teams’ ability to deliver high-performing programs that drive awareness, pipeline and engagement among prospects and customers. Tech CMOs and their marketing teams — especially those in the midst ...
Research Oct 2025
... Access Insights Already a Gartner client? Agentic NetOps, AI infrastructure, zero-trust and cloud-centric architectures are transforming enterprise network requirements. This creates a challenge for heads of I&O, requiring them to create a secure, adaptable network strategy that will guide better tech ...

Analyst(s):   Andrew Lerner   |   Tim Zimmerman   |   Mike Leibovitz   |   Karen Brown
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