Analyst(s): Tadaaki Mataga | Eri Hariu | Takeshi Ikeda
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... Access Research Already a Gartner client? The Gartner Eye on Innovation Awards recognizes firms worldwide for their best-in-class technological innovations. Leaders of communications service providers can use these insights to understand how critical innovations in AI, analytics, cloud and others are ...
... Organizations are responding to new cyber incidents and adapting to operational changes triggered by the pandemic as risks are escalating in certain new territories. Security and risk management leaders can use the risk management tools and principles highlighted in this year’s research. Gartner Insights ...
... AI agents for marketing can improve marketing precision and scale using reasoning, context and learning to enhance complex workflows and meet customer expectations. Technology vendors are working to simplify existing ecosystem integration with prebuilt agents, no-code tools and agent platforms to boost ...
Analyst(s): Lizzy Foo Kune | Nicole Greene | Adam Sarner
... AI enablement through cloud-based CRM is driving automation, improved service delivery and personalization for government constituent engagement and services. Government CIOs should use this research to improve their understanding of the cloud-based CRM market and drive their investment decisions. Insights ...
Analyst(s): Dean Lacheca | Daniel Nieto | Roland Rivera | Robert Stoneman
... Did you know that technology failures can drive customers away and ruin their experience? With the ever-increasing use of phones and tablets, organizations must act smart and make each customer interaction unique and sustainable. CIOs have a dynamic role in today’s tech-driven enterprises. Where the ...
... builders that empower nontechnical users and drive targeted innovation and agility beyond what established vendors offer. CMOs can use these vendors for rapid agility, specialization and democratized access, despite a higher risk premium. Summary Market Definition Emerging Market Quadrant Analysis Detailed ...
Analyst(s): Nicole Greene | Adam Sarner | Lizzy Foo Kune
... Access Insights Already a Gartner client? AI presents the opportunity for heads of I&O to redefine I&O’s identity, moving from reactive support to strategic enabler of business transformation. Success demands that heads of I&O embrace AI strategically and establish strong guardrails to improve AI governance ...
... The April 8, 2026 conditional ceasefire ends the approximately 40-day Strait of Hormuz blockade but damaged Qatar LNG/helium facilities and shipping backlogs constrain semiconductor supply for 6 to 18 months.This shifts the competitive battle ground of the AI infrastructure race from managing increasing ...