Did you know that technology failures can drive customers away and ruin their experience?
With the ever-increasing use of phones and tablets, organizations must act smart and make each customer interaction unique and sustainable.
CIOs have a dynamic role in today’s tech-driven enterprises. Where they were once solely focused on technology infrastructure, the data-driven nature of today’s business world is pushing the CIO to co-lead customer experience (CX).
This Gartner e-book is designed to help you improve CX by:
- Digitalizing and personalizing communication
- Learning better strategies to secure data
- Providing instant access to information
To get your free copy, complete the form.