... Conference 2026 STAMFORD, Conn., September 16, 2026 Analysts to Discuss How to Harness AI and Position Service and Support as a Driver of Customer Value What: Gartner Customer Service & Support Conference 2026 When: November 4 – 5, 2026 Where: Denver, CO Members of the media can register for the conference ...
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... Why Gartner conferences? Explore 2027 topics and sessions Discover this year’s topics and featured sessions, covering emerging trends and key challenges in cybersecurity and risk management. Meet our speakers Get inspired by thought leaders slated to share big ideas and field-tested best practices. ...
... Despite significant investments in generative AI, most organizations are not seeing the productivity gains they expected. Drawing on insights from our latest digital worker survey, this research reveals what is blocking value and the actions application leaders can take to deliver measurable impact. ...
... insights on emerging trends Tech product and service leaders must plan for continued AI hardware shortages through 2029 and 2030, despite TSMC’s additional $100 billion U.S. investment. Capacity will arrive mainly in the 2030s due to the time- and resource-intensive nature of fab projects. For competition, this ...
... will grow at 12% in 2026 to reach $235B, with a 10.3% CAGR through 2029. Organizations will boost investments to address threats and improve resilience; simultaneously, vendors should prioritize AI-driven features and industry-specific threat solutions. Overview Table of Contents for Download Attachment ...
Analyst(s): Nicole Foust | Inna Agamirzian | Jeff Casey | Peter Kjeldsen | Simon Cushing | Jo-Ann Clynch | Debbie Buckland | Jonathan Rivera | Shailendra Upadhyay | Tom Nolan | Marc Halpern | Marlena Brown | James Ingham | Gregor Petri | Shivani Palepu | Rishi Sood | Sylvain Fabre
... Estimating the value of smart robots, a critical component of the AI race, is critical to appropriate investment, monetization and go-to-market decisions. The Markov decision process helps product leaders build economic models incorporating the value of tasks executed by smart robots, driving robot ...
... Edge AI is a critical component of the AI race, but providers and adopters struggle to demonstrate return on investment. Product leaders must quantify edge AI business value, as part of “smart” product investment, development and go to market. Our model supports estimating edge AI business value, in ...
... security products risk failure if isolated from cybersecurity’s ecosystem as attacks are scaled by AI. This research offers foresight to disinformation security product leaders on increasing market success by strategically aligning products with cybersecurity ecosystem integration. Overview Strategic Planning ...
... Artificial general intelligence doesn’t exist. However, the industry is generating significant market hype. To maintain organizational relevance amid AGI’s excessive level of hype, product leaders must use intermediate progress toward AGI to deliver real business value. Overview Strategic Planning Ass ...