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Premium Research Jun 2025
... As a chief data and analytics officer, leverage the opportunity to meet with your key stakeholders face to face, particularly if you have a strategic opportunity to educate them on the value of data and analytics and AI. Tailor your message to be concise, direct and aligned with their priorities. Gar ...

Analyst(s):   Jorg Heizenberg
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Research Oct 2025
... Access Research Already a Gartner client? Heads of I&O must navigate a dynamically evolving landscape and shifting requirements. Discover five proven actions your high-performing peers use to exceed expectations, accelerate progress, and drive greater business value. Overview Gartner Recommended Reading ...

Analyst(s):   Melanie Freeze
Premium Research Sep 2025
... Customer service and support leaders must navigate rapid technology innovation to deliver consistent, high-quality customer experiences. This research highlights the key business objectives driving software purchases, guiding product leaders to align their positioning with evolving buyer needs. Strat ...

Analyst(s):   Alexandre Oddos
Premium Research Sep 2025
... In 2Q25, banking and investment CIOs focused on legacy system modernization and AI adoption. AI boosted productivity, but implementation barriers remain. Use these insights to refine priorities and benchmark AI maturity with peers. Gartner Recommended Reading Gartner Research ...

Analyst(s):   Van To   |   Benjamin Seesel
Premium Research Sep 2026
... Gartner First Takes Fresh insights on emerging trends D&A leaders responsible for AI should consider the new FTC investigation and private class action collusion lawsuit against Anthropic, OpenAI, SpaceXAI, and Google as the latest signals that consumer protection policy may resolve the competing AI ...

Analyst(s):   Jorge Lopez   |   Antonia Roesler   |   Mosella Henry   |   William Candrick   |   Lydia Clougherty Jones   |   Michael Gabbard   |   Joel Backaler   |   Carlie Idoine   |   Melanie Alexander
Announcement September 16 2026
... Conference 2026 STAMFORD, Conn., September 16, 2026 Analysts to Discuss How to Harness AI and Position Service and Support as a Driver of Customer Value What: Gartner Customer Service & Support Conference 2026 When: November 4 – 5, 2026 Where: Denver, CO Members of the media can register for the conference ...
Research Feb 2022
... Access Insights Already a Gartner client? High business volatility is forcing enterprises to rethink their business models, products and channels, and to accelerate innovations. CIOs must look beyond technology to help the enterprise understand the lasting impacts of current turmoil and anticipate the ...

Analyst(s):   Brian Prentice   |   Peter Skyttegaard   |   Daniel Sun   |   Michelle Bazargan
Premium Research Nov 2025
... This Consult the Board survey summary features inputs from 18 Gartner Research Board for Global CIOs members regarding their portfolio management tools and strategies for Microsoft Project Online’s retirement in 2026. It outlines members’ preferred tools and satisfaction levels, customization requirements ...

Analyst(s):   Consult the Board Research Team
Research Feb 2026
... Access Insights Already a Gartner client? Stay up-to-date on the latest developments in AI for software engineering and their implications for your organization. In February 2026’s AI briefing, learn about the recent explosion of interest in Claude Code, cost implications of multiagent engineering, and ...

Analyst(s):   Nitish Tyagi   |   Brian Minning   |   Gary Olliffe   |   Dave Micko
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