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eBook July 17 2026
... client? Log in for complete access. Must-Attend Events Gartner Customer Service & Support Conference Join us to uncover the latest customer service and support insights and solutions with Gartner analysts, peers and solution providers to shape your organization. November 4 – 5, 2026 | Denver, CO ...
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Research Jul 2024
... Access Research Already a Gartner client? Often, there is no clear path for I&O leaders to transition from capex to consumption or subscription service models. Internal financial pressure toward capex and manufacturer pressure to adopt consumption models prevent easy transition. We advise on how to build ...

Analyst(s):   Philip Dawson   |   Jason Donham
Research Jun 2026
... Access Insights Already a Gartner client? The infrastructure for large-scale AI deployments can overwhelm power and other constraints of enterprise-owned data centers. By choosing emerging AI hardware optimized for enterprise data centers and applying design and operational controls, heads of I&O can ...

Analyst(s):   Daniel Bowers   |   Enrique Castera
Premium Research Oct 2026
... Gartner First Takes Fresh insights on emerging trends CIOs must treat OpenAI’s acquisition of Orchestra Bio as proof that frontier AI providers are capturing the enterprise operational core. IT leaders across all industries must pivot from evaluating model benchmarks to managing workflow lock-in and ...

Analyst(s):   Michael Shanler   |   Animesh Gandhi   |   Reuben Harwood
Premium Research Sep 2026
... Gartner First Takes Fresh insights on emerging trends AT&T’s partnership with Amazon Leo signals the first broadband offering to combine fixed, mobile and satellite connectivity into a managed and converged connectivity solution. Product leaders at CSPs should monitor this offering’s progress and consider ...

Analyst(s):   Khurram Shahzad   |   Peter Kjeldsen
Premium Research Sep 2026
... Gartner First Takes Fresh insights on emerging trends Application leaders should treat Dynamics 365 Activate as an AI-assisted migration accelerator, not an automated conversion tool. It supports assessment, mapping, schema generation and data migration, but does not automatically convert or migrate ...

Analyst(s):   Adnan Zijadic   |   Ilona Hansen
Premium Research Sep 2026
... Gartner First Takes Fresh insights on emerging trends Heads of IT procurement should expect 12% or higher pricing at future renewal and greater licensing complexity resulting from Salesforce’s Agentforce Sales, Service, and Industry edition repackaging that expands consumption-based capabilities and ...

Analyst(s):   Jo Liversidge   |   Tad Travis   |   Rebecca Martin   |   Quintin Casper   |   Hannah Decker
Premium Research Sep 2026
... Gartner First Takes Fresh insights on emerging trends CIOs should view Anthropic’s Model Hardware Standard (MHS) as a signal that enterprise AI vendors are shifting to physical operations, enabling agents to connect and safely run machinery through a universal interface, and potentially streamlining ...

Analyst(s):   Reuben Harwood   |   Jan-Martin Lowendahl   |   Michael Shanler
Premium Research Sep 2026
... Gartner First Takes Fresh insights on emerging trends Enterprise application leaders must see OpenAI’s Dots as persistent AI co-workers with their own identities and defined responsibilities within existing shared workspaces. Set up guardrails to govern mixed workspaces where humans and agents have ...

Analyst(s):   Justin Tung   |   Cory Decker   |   Olga Martí
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