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Premium Research Nov 2026
... Gartner First Takes Fresh insights on emerging trends Heads of I&O and IT procurement leaders should reassess their strategy, budget and contracts in response to Citrix’s shift to a credit-based licensing model. Enterprises can expect higher spending alongside more services within an ecosystem-based ...

Analyst(s):   Stuart Downes   |   Stephen White
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Premium Research Oct 2026
... Gartner First Takes Fresh insights on emerging trends Airport CIOs must view SITA’s acquisition of Collins Aerospace’s airport solutions business as a pivotal shift from fragmented hardware stacks to integrated airport operations platforms. CIOs should harness platform scale while fiercely protecting ...

Analyst(s):   Shivani Palepu   |   Sarah Davies
Premium Research Nov 2026
... Gartner First Takes Fresh insights on emerging trends Customer service technology leaders should evaluate ServiceNow's Autonomous CRM Engine based on its ability to simplify and govern customer service operations, not merely accelerate CRM modernization. The key test is whether it reduces long-term operational ...

Analyst(s):   Drew Kraus   |   Pri Rathnayake
Premium Research Mar 2025
... Generative AI provides opportunities and threats that will transform IAM operating models. Identity architects should understand use cases and develop an architecture strategy to safely adopt generative AI in IAM. Overview Analysis Recommendations Conclusion Gartner Recommended Reading Note 1: Generative ...

Analyst(s):   Homan Farahmand
... Top 4 Examples of Customer Advocacy that Unlock B2B Growth July 18, 2023 Contributor: Shubham Gupta Supercharge your strategy and grow revenue with these striking customer advocacy examples. Customers don't just buy products—they buy stories, experiences and trust. Before making a purchase, they consult ...
Premium Research Jan 2025
... Vulnerability management, including vulnerability assessment, represents a proactive layer of enterprise security that remains challenging for many organizations to get right. This guidance presents security operations specialists with a structured approach to VM best practices. Overview Problem Statement ...

Analyst(s):   Steve Santos
Research Oct 2026
... privacy controls. Crucially, Amazon Bedrock is an underlying infrastructure platform rather than an out-of-the-box software application designed directly for end-user finance professionals. Consequently, finance executives must collaborate directly with corporate IT and data engineering units to build tailored ...

Analyst(s):   David Condon   |   Nauman Abbasi
Premium Research Feb 2024
... As applications continue to be an entry point for security breaches, securing them must be a critical component of information security programs. Security and risk management technical professionals should build an application security program using a holistic approach across many areas of practice. ...

Analyst(s):   William Dupre
Premium Research Feb 2026
... Cost optimization is the top priority for the IT I&O function. Grounded in insights from Gartner’s 2025 I&O Signature Role Survey, this research guides heads of infrastructure and operations to rightsize their observability platform investment. Insights at a Glance Strategic Planning Assumption Issue ...

Analyst(s):   Tanmay Bisht
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