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Research Feb 2017
... priorities are poised to participate in a digital ecosystem of connected service networks. A focus on interoperability and an external orientation that embraces interdependence are critical to success. Survey Objective Data Insights Top, Typical and Trailing Performers Top Performers Are Rewarded for Results ...

Analyst(s):   Rick Howard
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Announcement August 23 2023
... 33% on average in 2023, marking a second consecutive year of decline (42% in 2022 and 58% in 2020). “CMOs recognize both the promise and challenges of generative AI,” said Benjamin Bloom, VP Analyst in the Gartner Marketing practice. “There’s a clear tension between investing more in the current tech ...
Announcement September 18 2024
... additional analysis on cloud strategies and infrastructure and operations trends at the Gartner IT Infrastructure, Operations & Cloud Strategies Conferences taking place November 19-20 in London, December 3-4 in Tokyo and December 10-12 in Las Vegas. Follow news and updates from these conferences on X ...
Conference Highlight May 12 2025
... laurence.goasduff@gartner.com. Top 5 Analytics & AI Challenges and How to Handle Them Presented by Neil Chandler, Managing Vice President, Gartner D&A leaders face many challenges when it comes to analytics and AI. In this session, Neil Chandler, Managing Vice President at Gartner, discussed the top fears, risks, objections ...
Webinar On-Demand
... keeping organizations competitive and prepared for future growth. HR must deliver innovative solutions to boost workforce productivity and transform operations for enhanced efficiency. However, 71% of CFOs find the current environment unfavorable, expecting to cut enterprise expenses by 3-5% across 2025. ...

Analyst(s):   Ashley Steele   |   Ryan Smith
... hours a day Monday through Friday in all countries except Japan. Email client.response@gartner.com Call North America, Latin America, Caribbean Toll-free (USA and Canada only): 1 866 306 8040 1 866 306 8040 Local rate number: +1 203 316 3600+1 203 316 3600 Hours of operation: Monday through Friday, 24 hours ...
Research Jul 2025
... network-as-a-service capabilities to enhance network flexibility, scalability and cost-effectiveness for enterprise clients. This analysis examines key trends shaping the market and profiles leading CSPs, highlighting their diverse approaches to NaaS. Overview Analysis Product or Portfolio Overview How AT ...

Analyst(s):   Dennis Stevens   |   Gaspar Valdivia   |   Ajit Patankar
Research Aug 2025
... innovating to support evolving customer engagement needs such as conversation orchestration and channel-less experiences. This research examines key trends in digital customer service, and highlights leading vendors and their diverse approaches. Overview Analysis Product or Portfolio Overview How Dixa Competes ...

Analyst(s):   Brett Overbey   |   Ajit Patankar   |   Brian Doherty
Announcement February 08 2021
... 2021 Gartner Says 10% of Workers Will Seek to Trick AI-Driven Tracking Systems by 2023 COVID-19 Drives Use of AI-Enabled Remote Worker Productivity Tracking Tools Gartner, Inc. predicts that by 2023, more than one-in-ten workers will seek to trick artificial intelligence (AI) systems used to measure ...
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