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Premium Research Jan 2025
... A short PowerPoint deck summarizing the top insights from a collection of member-centric surveys on the Consult the Board network of GRB for Global CISO members in 2024. Gartner Recommended Reading Gartner Research ...

Analyst(s):   Research Board Research Team
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Announcement November 04 2026
... November 4-5, 2026, in Denver, providing customer service and support leaders with actionable advice about the trends, tools and emerging technologies they need to deliver business results in an AI-driven world. Gartner analysts address the biggest opportunities, challenges and priorities in the market today ...
Conference Highlight October 23 2024
... customer experience in 2025 and the future of cloud in 2029. Be sure to check this page throughout the day for updates. Key Announcements Gartner Identifies Four Emerging Challenges to Delivering Value from AI Safely and at Scale Gartner Identifies the Top 10 Strategic Technology Trends for 2025 Gartner Survey ...
Premium Research Jan 2024
... story should build two value narratives: the value of supporting and maintaining ongoing operations (run), and the value of enabling innovation and growth (change). Both are critical narratives, and each is unique in construct and ownership. Gartner Research ...

Analyst(s):   Robert Naegle
Premium Research Mar 2024
... CIOs managing process-based operations within IT are eager to jump to digital products to accelerate their organizations’ digital ambitions. Skipping the service-based operating model is strongly discouraged because the critical capabilities needed for digital product success will not be developed. ...

Analyst(s):   Tomas Nielsen   |   Joanne Kopcho
Premium Research Apr 2024
... This case study provides CIOs examples of how big data integration and AI models are used to streamline communication, coordination and response operations during emergencies. Case Overview Contributors Gartner Recommended Reading Gartner Research ...

Analyst(s):   Michael Brown
Premium Research Jul 2024
... imperative to stand out in fast-moving markets, but product feature differentiation is often hard to sustain and easily matched by competitors’ roadmaps and promises. Tech CEOs must establish differentiation across the entire product experience, including purchasing, operations and services. Overview ...

Analyst(s):   David Kung   |   Craig Roth
Research Sep 2024
... Access Research Already a Gartner client? Rising operations costs and capital expenditure constraints are pushing CSPs to slash expenses, renegotiate supplier contracts or deals and hunt for cost-saving strategies. This research helps product leaders revamp their go-to-market approach. Overview Introduction ...

Analyst(s):   Mounish Rai
Premium Research Feb 2024
... Primary storage products and services help organizations in modernizing mission-critical application infrastructure and implementing hybrid platform initiatives. Infrastructure and operations leaders can learn from ratings and reviews by their peers shared on Gartner Peer Insights. Voice of the Customer ...

Analyst(s):   Peer Contributors
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