... Consolidation of customer service functionality is redefining the CRM CEC. Artificial intelligence and increased investment in digital engagement are top priorities on vendors’ roadmaps. We researched 16 vendors to help application leaders navigate this increasingly complex landscape. Market Definition ...
Analyst(s): Nadine LeBlanc | Brian Manusama
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... Percent of Malaysian CIOs Participate in Digital Ecosystems Malaysian CIOs Are Strengthening Core Technologies Malaysian CIOs Expect IT Budgets to Fall in 2017 Skills and Talent Remain a Challenge In Malaysia, There Is Little Sourcing of Critical Digital Components From In-House Malaysian CIOs' Stakeholders ...
... 2025 Gartner Leadership Vision for Financial Planning and Analysis research outlines the top 3 initiatives FP&A leaders and their teams are focused on in 2025 and actions they should take to achieve these goals in the coming year. Download our eBook to uncover how FP&A Leaders can successfully navigate ...
... become a critical and continuous discipline for many CIOs. In the age of digital business, cost optimization demands a mix of IT and business improvements to lower operating costs, drive more value and prepare for the digital future. Scope Analysis Top Challenges and How Gartner Can Help How do I identify ...
... Infrastructure Revenue and Usage Competitive Messaging Has Not Worked Server-Based Computing Continues With Slow Growth Virtual Desktop Infrastructure Top Vendors Analyzed VMware Citrix Huawei Red Hat Other Notable Vendors Microsoft Nutanix Mergers and Acquisitions Gartner Recommended Reading Gartner Insights ...
... Already a Gartner client? The email and authoring software market grew 11.5% in 2017. These capabilities are losing importance relative to others within productivity suites. Technology product managers offering applications in adjacent markets should seek innovative ways to offer new forms of content and ...
... Access Insights Already a Gartner client? The analytics and BI software market grew at 11.7% in 2018, down from the 15.3% growth in 2017 and just below the 13.3% 2018 growth of the overall enterprise software market. Product leaders should integrate this research into their business planning and competitive ...
Analyst(s): Neha Gupta | Jim Hare | Eric Hunter | Alys Woodward
... Juul Schrøder, Senior Executive Partner, Gartner Preview recent issues CIO success starts here. Discover how Gartner works with you to tackle your top challenges. ...