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Research Jun 2019
... invest in digital strategy. Application leaders can use this guide to understand the solutions and vendors supporting customer service, and prioritize areas of investment while balancing customer, employee and organizational needs. Analysis What You Need to Know Customer Service Technologies in the Context ...

Analyst(s):   Jim Davies   |   Melissa Davis   |   Nadine LeBlanc   |   Olive Huang   |   Jim Robinson   |   Drew Kraus   |   Steve Blood   |   Brian Manusama   |   Simon Harrison   |   Anthony Mullen
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Research October 25 2017
... still uncertain about the role insurtechs can play in their business ecosystems. Are you one of them? Experts: Juergen Weiss, Manav Sachdeva Industry players’ interest in insurtechs has accelerated in the past three years. According to Google Trends, the search term “insurtech” has seen a compound annual ...
Research Dec 2017
... Selecting the right MDM product in a rapidly maturing technology market shaped by global trends, such as IoT, is a challenge for CIOs focused on digital utility transformation. To help CIOs and IT leaders understand vendors' capabilities and deployment risks, we update MDM product positioning. Market ...

Analyst(s):   Zarko Sumic   |   Keith Harrison
Research Jul 2020
... mature, yet evolving market served by a variety of vendors. Leaders of software vendors serving this market should use this research to analyze the trends that will shape this market and the strategies of competing vendors. Overview Strategic Planning Assumption Analysis Product or Portfolio Overview ...

Analyst(s):   Kaitlynn Sommers   |   Micky Keck   |   Balaji Abbabatulla
Announcement October 23 2024
... systems spending grew by nearly 35% in 2024. While the segment will not see a jump equal to that in 2025, it is still set to grow by almost $50 billion in 2025 (See Table 1). This is led by server sales, which are set to almost triple from more than $134 billion in 2023 to $332 billion by 2028, including ...
Announcement January 30 2024
... technical skills gap is a top concern for legal and compliance leaders, according to a recent survey by Gartner, Inc. A September 2023 survey of 179 legal, compliance and privacy leaders, found that 65% of respondents noted a technical skills gap among their top 5 concerns in the next two years. Gartner ...
Announcement May 07 2024
... Gartner, Inc. According to the survey conducted in the fourth quarter of 2023, 29% of the 644 respondents from organizations in the U.S., Germany and the U.K. said that they have deployed and are using GenAI, making GenAI the most frequently deployed AI solution. GenAI was found to be more common than ...
Client Story March 26 2024
... How Gartner helped The client used: • Gartner resources such as examples and case studies of B2B supply chain customer fulfillment operations and templates to define a strategy and roadmap • Insights into emerging trends like machine customers and demand-sensing technology • Objective feedback ...
Article October 30 2026
... 2026 Move from trade-offs to balance in supply chain network design Supply chain network design is at a crossroads. Historically, organizations relied on a cost-effective one-size-fits-all approach, but that no longer works as well in today’s volatile environment. In response, many supply chain leaders ...
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