... giving CIOs unique opportunities to shape and elevate how organizations engage with customers. As the demand for CIO involvement in CX grows, what role should they play in driving these initiatives? This session explores practical ways CIOs can influence CX, such as joining a committee, developing a ...
Analyst(s): Ilona Hansen
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... To ensure consistent, repeatable, and secure application deployments, security architects must use policy as code to enforce governance and compliance controls for DevSecOps teams. Overview Analysis Guidance Gartner Recommended Reading Gartner Research ...
... Back to Conference Overview Key take-aways from Gartner Identity & Access Management Summit 2023in London Interested in joining us in 2024? Take a look at some key take-aways from our 2023 conference to see the type of content and networking you can expect. ...
... Emerging tech benchmark data for 2023 unlocks eight times the median return on investment (ROI). Product leaders should optimize emerging technology strategy and investments by advancing R&D and focusing on D&A software and relevant services for competitive differentiation. Analysis Research Highlights ...
... In the software and services industries, rapid development of and investment in emerging technologies is shifting the way product leaders plan for and evaluate success. Gartner’s 2023 benchmark results show data and analysis was the most common ET investment category among participating providers. Overview ...
... platforms market grew by 17.3% in 2024, which is up from 14.4% in2023. All of the submarkets other than data science and AI platforms were within a few percentage points of the previous year’s growth, but DSAI continued to accelerate, growing by 38.6% and fueled by frenzied interest in AI, generative AI and ...
Analyst(s): Nimit Bali | Rahul Yadav | Kevin Quinn | Jim Hare | Radu Miclaus
... client? The worldwide high-productivity aPaaS market grew by 16.6% to $10.8 billion in 2024. It continued to be the largest application infrastructure and middleware subsegment with 16.9% share in 2024, up from 16.2% in2023. Growth was fueled by leading vendors’ incorporation of GenAI and agentic AI capabilities ...
Analyst(s): Varsha Mehta | Kelli Smith | Nicholas Carter | Harshita Chibber
... before going on to lead their UK and Ireland Customer Service teams. How do I lead an AI strategy in service and support that delivers real measurable ROI for the business? What the top emerging trendsin generative and agentic AI for customer service and support? How do I mature my customer analytics ...
... In 2025, chief compliance officers faced a complex political environment marked by deregulation, prompting stakeholders to question the value of continued investment in compliance. At the same time, the economic landscape was characterized by uncertainty, increased tariff activity, emerging global conflicts ...