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Announcement September 11 2024
... human-judgment-based decisions in operations through AI (often generative AI). Data and Talent Shortages Present Challenges Finance leaders’ top two challenges related to AI adoption were inadequate data quality/availability and low levels of data literacy/technical skills. “Because interest in AI is rising across ...
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Premium Research Jun 2024
... The bewildering array of PaaS services and patterns available makes it difficult to determine which security capabilities are required. This research helps security and risk management technical professionals assess and decide what protection to implement. Overview Analysis Guidance Gartner Recommended ...

Analyst(s):   Fred Sotolongo
Premium Research Apr 2025
... Web applications, mobile applications and APIs are subject to increasing volumes of complex attacks. Security architects responsible for application security must use an appropriate mix of mitigating technologies to secure applications and APIs. Overview Comparison Analysis Guidance Gartner Recommended ...

Analyst(s):   William Dupre
Premium Research Feb 2023
... Gartner’s 2023 Strategic Roadmap empowers CRM leaders to meet operational goals and strategic ambition through value-enhanced self-service and assisted service experiences. The eight building blocks of customer service and support provide a framework to define and articulate technology strategy. Overview ...

Analyst(s):   Jim Robinson   |   Drew Kraus   |   Steve Blood   |   Pri Rathnayake   |   David Norrie   |   Bern Elliot   |   Daniel O'Sullivan   |   Wynn White
Research Sep 2023
... Access Insights Already a Gartner client? The SATS market revenue is expected to reach $44.7 billion in 2023, with a growth of 1.1%. In 2024, the SATS market will grow by 12.1% to reach $50.1 billion, and through 2027, the market will grow at a CAGR of 5.6% to reach $58.1 billion. Table of Contents ...

Analyst(s):   Lily Li
Research Jul 2025
... client? In Europe, the combined traditional CSP enterprise market segments grew by 1.6% in 2024 to €77 billion. Opportunities exist for CSPs in higher-growth adjacent markets, including security, cloud and data center services. Overview Market Share Data Overall Market Segment Performance Analysis Top Vendors ...

Analyst(s):   Sylvain Fabre   |   Gaspar Valdivia   |   Lisa Unden-Farboud   |   Ajit Patankar   |   Pablo Arriandiaga   |   Grigory Betskov
Research May 2024
... Access Research Already a Gartner client? The CPaaS market grew 8.8% in 2023 to $12.2 billion. Faced with economic pressures and longer buying cycles, enterprises and vendors are focusing on cost. The moderate growth shows an inflection as enterprises are extending CPaaS use cases to enhance operational ...

Analyst(s):   Harshita Chibber   |   Arunasree Cheparthi   |   Lisa Unden-Farboud
... Trending Topics ...
Announcement May 21 2020
... said Dr. Gupta. Gartner clients can read more in “Emerging Technologies and Trends Impact Radar: Artificial Intelligence in U.S. Healthcare Delivery Organizations.” Learn more about how to lead organizations through the disruption of coronavirus in the Gartner coronavirus resource center, a collection ...
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