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Premium Research Aug 2026
... infrastructure monitoring tools to improve visibility into availability, utilization and emerging performance risks. This note guides infrastructure and IT operations leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer Lessons Learned Gartner Recommended ...

Analyst(s):   Peer Community Contributor
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Research Sep 2026
... Access Insights Already a Gartner client? Despite vendor claims, no universally sovereign (SASE) solution exists. Cybersecurity and infrastructure and operations leaders must compare “sovereign enough” requirements to local market realities before selecting a vendor. Insights at a Glance Impact Actions Cautions ...

Analyst(s):   Theo de Feligonde   |   Thomas Lintemuth   |   Andrew Lerner   |   Charlie Winckless
Premium Research Sep 2026
... generation capabilities. It describes the steps needed for AI architects to support multiple AI initiatives, use of shared services and standardizing operations to deliver reliable and scalable RAG solutions. Overview Problem Statement Solution Path Diagram Solution Path Gartner Recommended Reading Gartner ...

Analyst(s):   Raúl Arrabales   |   Hugo Meyer
Premium Research Sep 2026
... CHROs can unlock strategic value from HR operations and shared services by transforming employee and manager interactions into actionable workforce intelligence. Real-time insights provide earlier visibility into opportunity and risk, enabling proactive decisions that improve performance and retention ...

Analyst(s):   Stephanie Wohlman
Premium Research Sep 2026
... Sales operations leaders are encountering agents across the revenue technology stack without a common orchestration vocabulary. This brief explains three core orchestration patterns, why B2B sales needs all three, and how they fit within an emerging headless sales architecture. Insights at a Glance ...

Analyst(s):   Dan Gottlieb   |   Adnan Zijadic   |   Paul Vignati
Premium Research Oct 2026
... AI initiatives often fail due to weak foundations. This research empowers IT operations specialists to modernize their processes and data quality, providing the structured framework necessary to successfully implement AI for ITSM and achieve scalable, measurable business outcomes. Overview Problem Statement ...

Analyst(s):   Luis Fernandez
Premium Research Oct 2026
... banks worldwide. These examples show how AI, GenAI and emerging agentic capabilities are delivering measurable ROI while reshaping banking operations, notably in payments, cybersecurity and data management. How to Use This Presentation Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Jasleen Kaur Sindhu   |   Lachezar Manasiev   |   Sudarshana Bhattacharya
Premium Research Oct 2026
... The patterns for robust, intentional AI agents are maturing and expanding, Common patterns now span the architecture, design and operation of AI agents using LLMs and foundation models. Software architects must select the right patterns to optimize agent behavior, cost and reliability. Overview Analysis ...

Analyst(s):   Steve Deng   |   Kyle Davis   |   Gary Olliffe   |   Harprit Singh   |   Raúl Arrabales
Research May 30 2019
... Many I&O leaders use a command-and-control style approach to ensure that risk and cost are kept under control; however, this style will no longer serve in an age focusing on enabling rapid delivery of customer value. This research outlines 10 competencies of effective I&O servant leaders and provides actionable ...
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