... Gartner First Takes Fresh insights on emerging trends CISOs must leverage the recent Australian Medicare data breach by AI agents to highlight the risk of similar incidents to their leadership, and prioritize paying down technical debt. This data breach shows the vulnerability of legacy infrastructure ...
Analyst(s): Craig Lawson | John Watts | Rob McMillan | Dean Lacheca | Richard Addiscott
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... on emerging trends CMOs must prepare as Amazon’s block of Meta’s Muse AI signals a broader battle to govern AI agents and command customer experience. To protect first-party customer data and ad spending, CMOs must treat AI agents as a distinct customer class governed by transparent, opt-in frameworks. ...
Analyst(s): Lizzy Foo Kune | Jason Daigler | Mark O'Neill | Manoj Bhatia
... IT buyer, the U.S. federal government relies heavily on IT services firms to drive core modernization initiatives. This market overview examines key trends and impacts shaping IT services providers across the U.S. federal sector. Insights at a Glance Strategic Planning Assumptions Market Outlook Current ...
Analyst(s): Rishi Sood | Michael Berkholtz | James Anderson
... Gartner First Takes Fresh insights on emerging trends Customer service and support (CSS) leaders face pressure to modernize systems with AI under constrained budgets. Microsoft’s new Contact Center Intelligence offers a way to add agentic AI without platform replacement. CSS leaders should assess whether ...
Analyst(s): Pri Rathnayake | Jason Bridge | Megan Fernandez | Drew Kraus
... Gartner First Takes Fresh insights on emerging trends Heads of I&O and EA stand to gain greater control of their AI models’ operating environment as Mistral’s announcement of open-weight models updates AI market assumptions about who oversees access to AI, where models run and whether organizations ...
Analyst(s): Joe Antelmi | Fred Ganter | Nitish Tyagi | Caragh O’Carroll | Sushovan Mukhopadhyay | David Smith
... Gartner First Takes Fresh insights on emerging trends Heads of I&O and IT procurement leaders should reassess their strategy, budget and contracts in response to Citrix’s shift to a credit-based licensing model that removes concurrent-use options. Enterprises can expect higher per-employee costs and ...
... In this article we share insights on HR leaders’ top five HR priorities for 2024: leader and manager development, organizational culture, HR technology, change management, and career management and internal mobility. Gartner Recommended Reading Gartner Research ...
... feedback. In a nutshell, Digital Markets platforms help fuel growth at every stage of the marketing journey. * Methodologies 1. Digital Markets’ 2026 Software Buying Trends Survey Digital Markets’ 2026 Software Buying Trends Survey was conducted online in August 2025 among 3,385 respondents in Australia ...