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Premium Research Apr 2025
... Gartner estimates global IT spending in the power and utilities market to increase by 10.0% in 2025 to reach over $249.1 billion, up from $231.2 billion in 2024. Spending is forecast to see a constant currency five-year CAGR of 10.3% to reach an estimated $385.6 billion by 2029. Overview Table of Contents ...

Analyst(s):   Nicole Foust   |   Inna Agamirzian
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Premium Research Oct 2024
... Engaging customer service and support buyers in 2024 requires tapping into the latest trends, challenges and innovations that resonate with their needs and aspirations. Here are some top storylines to consider. Overview Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   Viharika Peddi   |   Alexandre Oddos
... Global Software Trends for 2021: A New and Normal Future Adapt sales and marketing to rapidly evolving shifts in global software buyer behaviors. As businesses adjust for 2021 and beyond, it’s vital to recognize the resulting shifts in the global software sales and marketing landscape. This resource ...
Research Oct 2024
... to identify these CSPs, provide accelerated growth services and reposition their offerings to support this top-line-growth ambition. Overview Strategic Planning Assumption Introduction Market Trend Gartner Recommended Reading Gartner Research ...

Analyst(s):   Jouni Forsman
Premium Research Jul 2025
... convergence of advanced AI (AI agents, agentic AI, AGI) has triggered an AI cold war as countries and Big Tech firms battle for technological supremacy. In this unprecedented race to build AI empires, tech firms are building allies through shadow investments rather than expanding via traditional M&A, giving ...

Analyst(s):   Daryl Plummer   |   Radu Miclaus   |   Alastair Woolcock   |   Raymond Paquet   |   Annemarie Roussel   |   Peter Havart-Simkin
Premium Research Sep 2025
... industries such as communications, manufacturing and finance can result in missed market opportunities. Product leaders should strategically customize agentic AI investments, prioritizing use cases addressing the unique requirements in these industries. Overview Strategic Planning Assumption(s) Analysis ...

Analyst(s):   Alizeh Khare   |   Anushree Verma   |   Danielle Casey   |   Aakanksha Bansal   |   Alfredo Ramirez IV   |   Akhil Singh
Premium Research Aug 2025
... generic to specialized and cost-efficient, increasing business value by targeting specific industry and business role needs. Product leaders must invest in domain model strategies to fully capture the potential of the DSLM-driven GenAI market. Overview Strategic Planning Assumptions Analysis Gartner Recommended ...

Analyst(s):   Shrish Pant   |   Alizeh Khare   |   Samantha Searle   |   Annette Zimmermann   |   Esha Bhatia   |   Kanishka Chauhan   |   Roberta Cozza
Premium Research Jun 2025
... Agentic AI is the next frontier driving business innovation and efficiency, and embracing agentic capabilities is the only path to survival in the AI race. Product leaders must capitalize on agentic AI by innovating with no-code agent platforms, developer agent platforms and domain-specialized agents ...

Analyst(s):   Alfredo Ramirez IV   |   Anushree Verma   |   Danielle Casey   |   Aakanksha Bansal   |   Walker Black   |   Akhil Singh
Premium Research Sep 2024
... Latest trends in automation necessitate use of process mining platforms for business operations insight, and process and operations excellence for digital transformation. This note guides technology innovation leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. ...

Analyst(s):   Peer Contributors
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