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Research Jul 2026
... practices obsolete. This research helps customer service and support technology leaders identify KM innovations that enable the transformation of service operations and customer experience. Market Definition/Description Magic Quadrant Vendor Strengths and Cautions eGain KMS Lighthouse NiCE Salesforce Shelf Talkdesk ...

Analyst(s):   Jennifer MacIntosh   |   Pri Rathnayake   |   Patrick Quinlan   |   Drew Kraus
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Research Jul 2026
... Access Insights Already a Gartner client? SPM applications are a sales operations leader’s trusted partner in defining optimal territories and quotas, and administering compensation plans that incentivize the right behaviors. Use this research to compare vendors’ diverse approaches to meeting these objectives ...

Analyst(s):   Sandhya Mahadevan   |   Roland Johnson   |   Steve Rietberg   |   Brian Petty
Research May 2026
... created a significant impact on organizations due to hardware price increases in 2025 and tighter budgets in 2026 and 2027. With device prices rising between 35% and 45% in 1H26 alone, heads of infrastructure and operations have a narrow set of mitigation options — each carrying its own risks — to ensure ...

Analyst(s):   Erin Pierre   |   Steve Kleynhans
Video October 30 2024
... which is right here, and as I say, we will give you a copy to look at — is a longstanding way that we study how trends evolve. There’s a trigger that happens and people become interested in this technology. It reaches a Peak of Inflated Expectations. Eventually, it comes off of that peak into what’s called ...
Premium Research Nov 2025
... competitive dynamics and identify partnership, sourcing, and innovation opportunities. Overview Analysis The Impact Radar Emerging Technologies or Trend Profiles Definition: Sample Vendors Range Mass Recommended Actions Gartner Recommended Reading Definition: Sample Vendors Range Mass Recommended Actions ...

Analyst(s):   Arnold Gao   |   Milly Xiang   |   Peter Liu   |   Roger Sheng   |   Menglin Cao   |   Evan Zeng   |   Tracy Tsai   |   Elaine Zhang   |   Daniel Sun
Article February 12 2025
... How does Gartner view the future of AI? The future of AI is dynamic and expansive. Trends such as domain-specific models, synthetic data, and AI-driven automation are reshaping industries. Our Top Technology Trends 2025 report offers a detailed view of these emerging patterns and their implications. ...
Webinar On-Demand
... planning elements that will help you drive sustainable growth in your organization and succeed. You will walk away from this session with answers to your vital questions and recommended actions to help you achieve your goals. •Learn key trends shaping the future for Technology CMOs •Hear emerging priorities ...

Analyst(s):   David Yockelson
Article August 21 2026
... using AI-supported maintenance and production planning to detect anomalies earlier, anticipate downstream effects and replan in near real time. The advantage now lies in operations that learn and adjust continuously, not just those that run lean processes. Competence disruption is diffusing expertise across ...
Premium Research Feb 2025
... AI marketplaces are vital for deploying and training generative AI models in domain-specialized applications like sales enhancement and environmental conservation. Our research explores how product leaders can leverage these marketplaces to accelerate innovation and enhance differentiation. Overview ...

Analyst(s):   Tuong Nguyen   |   Aakanksha Bansal   |   John Santoro   |   Kara Batty   |   Nick Ingelbrecht   |   Annette Zimmermann
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