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Research Apr 2026
... Access Insights Already a Gartner client? Academic scheduling and timetabling capabilities are increasingly central to engaging student experiences, evolving through cloud migration and AI-enabled automation. CIOs can leverage this guide to understand the market landscape and evaluate solutions aligned ...

Analyst(s):   Paul Riley
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Research May 2026
... Already a Gartner client? Healthcare organizations operating under a value-based care model can reduce administrative burdens, enhance clinician experience, improve patient outcomes, and ensure long-term sustainability by implementing an autonomous AI technology stack in three phases. CIOs who postpone ...

Analyst(s):   Roger Benn   |   Faith Adams   |   Robert Potts   |   Amanda Dall'Occhio   |   Connie Salgy   |   Monika Sinha   |   Laura Craft   |   Austynn Eubank
Premium Research Jun 2026
... capabilities bank CIOs must supply for GenAI assistants, such as clear information paths and conversational guardrails. These ensure secure, personalized experiences, boosting customer trust and profitability. Insights at a Glance Attention is Shifting to Using GenAI to Differentiate CX Risks & Opportunities with ...

Analyst(s):   Sophia Palmstedt
Research Jun 2026
... The unified communications (UC) market is poised to yield low single-digit growth over the next two years as communications and meetings solutions experience heightened saturation. Providers enhancing their portfolios with value-added AI collaboration, video and CX functionality will be best positioned ...

Analyst(s):   Megan Fernandez   |   Pankil Sheth   |   Nitin Narang   |   Ajit Patankar
Research Jun 2026
... increase significantly. Providers that deliver GenAI-powered self-service and agentic AI capabilities to enhance operational efficiency and customer experience will sustain a competitive advantage. Insights at a Glance Market Opportunity Key Trends Methodologies & Definitions Gartner Recommended Reading ...

Analyst(s):   Manoj Bhatia   |   Lisa Unden-Farboud   |   Arunasree Cheparthi
Research May 2026
... Access Insights Already a Gartner client? Customer communities provide a branded digital experience to help customers adopt solutions, access support and connect with experts and peers. Revenue and retention leaders should use this research to identify B2B customer community platforms that meet their ...

Analyst(s):   Molly Beams   |   Jennifer MacIntosh   |   Maria Marino   |   John Quaglietta
Research May 2026
... leaders and GTM teams should use AI-enabled processes and products to automate demo creation, accelerate personalization, and deliver effective demo experiences. Insights at a Glance Impact Actions How to Execute Success Measures Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   David Yockelson
Research May 2026
... Access Insights Already a Gartner client? Customer-led growth overcomes fragmented customer experiences and missed growth opportunities that hold firms back. Service leaders should champion CLG by uniting teams, acting on feedback and driving initiatives that boost retention. Taking the lead in CLG positions ...

Analyst(s):   Andy West
Conference April 05 2026
... and cyber risk.” Hariprasad CISO, NBF Discover what it’s like to experience Gartner Security & Risk Management Summit. Start your conference experience. Register today. Maximize your Gartner Security & Risk Management Summit experience by knowing what to expect at every stage. Conference venue Conrad ...
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