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Premium Research Oct 2024
... decisions involve multiple stakeholders, including fleet managers, IT directors and business owners, making it difficult to identify which has more buying power. Product leaders who understand a buyer’s persona and priorities can improve go-to-market strategies. Overview Analysis Gartner Recommended Reading ...

Analyst(s):   Shivani Palepu
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Premium Research Aug 2024
... Organizations deploying AI projects allocate budget to three major buying groups: business units, corporate functions and centralized AI teams. This research prepares technology general managers to develop differentiated, high-impact GTM strategies and capture more AI spend through 2025. Overview Data ...

Analyst(s):   Michele Buckley
Premium Research Apr 2025
... Adaptive experience is one of the new trends influencing the future state of intelligent applications. CRM leaders responsible for CX should use this research to understand what adaptive experience is and its impact, and how to begin applying it to the CX strategy. Overview Strategic Planning Assumption ...

Analyst(s):   Irina Guseva
Premium Research Feb 2025
... reevaluate their current manufacturing execution system or acquire a new one. This research can help manufacturing strategy leaders decide whether to build, buy or go hybrid with their MES. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   Jake Cunningham
Premium Research Apr 2024
... Build or buy decisions for AI must consider a wider variety of factors and a more significant amount of uncertainty than similar decisions for traditional technologies. CFOs can use this research to set a starting point and determine exceptions based on organizational priorities and uncertainties. Overview ...

Analyst(s):   Finance Research Team
Premium Research Jan 2024
... Customer experience evolves as customers evolve. But what key forces should IT leaders pay attention to, and how can they position the IT organization to help? In this session, we’ll share our key cultural, behavioral and technology trends that promise to make things interesting. Session Description ...

Analyst(s):   Don Scheibenreif
Research Jan 2025
... Access Research Already a Gartner client? The traditional application dilemma of “buy versus build” is evolving as IT becomes a business value driver. This guide provides CIOs with a framework to navigate new sourcing decisions, enabling them to strategically leverage internal and external resources ...

Analyst(s):   Tad Travis   |   Akis Sklavounakis
Research Dec 2024
... Management Experience Evolution Business Outcome Commitment Experience Design Experience Solution Implementation Experience Solution Operations Content and Creative Services Marketing Services Inclusion and Exclusion Criteria Gartner Recommended Reading Note 1: Leading Digital Experience Platforms Critical ...

Analyst(s):   Brett Sparks   |   Alan Stanley   |   Danellie Young   |   Sundar Viswanathan
Premium Research Aug 2026
... Many healthcare AI deals stall because product leaders pursue the wrong buyers and the wrong business cases. This research reveals the trigger events, buying coalitions and buyer archetypes that increasingly determine purchasing outcomes. Insights at a Glance Issue Impact More Detail Gartner Recommended ...

Analyst(s):   Jonathan Rivera   |   Theresa Beebe
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