... In Gartner’s recent survey, customer service and support leaders report their focus on customer satisfaction, operational efficiency, and self-service resolution in 2026. To make progress toward their goals, leaders plan to harness the combined strengths of AI and their human workforce. Gartner Insights ...
Analyst(s): Kim Hedlin | Keith McIntosh | Olivia Foster
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... clear employee experience strategy, and learned where to focus attention to drive change in the future Industry Medical Revenue Approx. $8.3 billion Employees Approx. 25,000 Client Story Redesigning Employee Experience at Alcon Gartner helped Alcon build an effective employee experience strategy and develop ...
... and how their organization will evolve with it. The true power of AI lies in amplifying — not replacing — human talent to create valuable service experiences. Analysis Gartner Insights Abstract ...
... Evolving markets and customer expectations increase cost pressures. CIOs can help address these demands by collaborating with CxOs to drive digital outcomes through the adoption of an emerging platform to manage customer operations by sharing mutual value across utilities and customers. Strategic Planning ...
Analyst(s): Lloyd Jones | Jim Robinson | Lauren Wheatley
... Today’s customers demand more than answers; they expect outcomes. Service and support leaders should adopt a value-centered service model to transform service into an organizational growth engine that unlocks retention, expansion and advocacy outcomes through the delivery of value to customers. Overview ...
Analyst(s): Daniel O'Sullivan | Jennifer MacIntosh | John Quaglietta
... CMO’s must deliver customer-data-enabled use cases across complex martech stacks, operations, collaboration and campaign activations. CMOs can use Gartner’s crawl-walk-run model to streamline customer data operations and mitigate collaboration dysfunction for initiatives that span departments, teams ...
... Financial planning software enables organizations to make well-informed decisions by offering customized analytics and reporting capabilities. This note guides financial planning and analysis leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended ...
... Enterprise architecture tools provide a centralized repository for storing data and metadata about an organization’s structural and operational components. This note guides heads of enterprise architecture to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recom ...
... ERP services extend expertise related to technology-agnostic assessment, roadmap and business case creation, change management, and support for cloud ERP platform components. This note guides IT leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommen ...