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... Enhanced business conversations, ultimately strengthening the organization’s brand Improvised on the services to provide better solutions and meet customer needs Experimented with new techniques to be able to fit the market trends and follow the right direction Industry: IT and services Revenue: Approx ...
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Research November 21 2023
... Help Meet Customer Experience Expectations Thirty-eight percent of leaders see improving customer experience and retention as the primary purpose of initiatives to deploy applications trained on large language models, while 26% highlight revenue growth. Learn to Serve Your AI-Powered Customers Before They ...
Premium Research Aug 2024
... Customer data platforms enable marketers to integrate customer data from various sources and create unified profiles. This note guides CMOs to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer Lessons Learned Gartner Recommended Reading Gartner Research ...

Analyst(s):   Peer Contributors
Premium Research Jul 2024
... use this research to develop a globally aware technology strategy that distinguishes legitimate customers from bad actors while balancing compliance, fraud reduction, data protection and customer experience. Analysis Definition: Why This Is Important Business Impact Drivers Obstacles User Recommendations ...

Analyst(s):   Vatsal Sharma   |   Pete Redshaw
Conference May 10 - 12
... remarkable experience. The insights shared have been incredibly valuable and thought-provoking. It’s inspiring to see so many dedicated professionals gathered in one place. I’m leaving with a renewed sense of purpose and motivation.” Joseph Yoon Manager, VSP Discover what it’s like to experience Gartner ...
... Client Story Navigating Supply Chain Disruption: Boosting Continuity and Growth Hear from Corinne Burrows, JTI's Vice President of Regional Supply Chain, as she shares their approach to navigating disruption through improved business continuity planning and a growth mindset. Related Gartner resources Ga ...
Announcement July 27 2022
... mission-critical priorities, specifically improving the customer experience while managing costs. Gartner’s research, advice and best practices equip customer service and support leaders to design an optimal service channel strategy; measure and reduce customer effort; and hire, develop and retain high-potential ...
Research Feb 2019
... Customer service and support organizations must deliver consistent, effortless, intelligent and personalized customer service experiences, regardless of channel. Gartner’s 2019 research will help them select, implement and operate CSS technologies while maintaining operational excellence. Scope Analysis ...

Analyst(s):   Jim Davies   |   Anthony Mullen   |   Jim Robinson   |   Nadine LeBlanc   |   Simon Harrison   |   Drew Kraus   |   Olive Huang   |   Brian Manusama   |   Steve Blood
Premium Research Mar 2024
... Branded customer communities aid clients in adopting solutions and services, accessing support, and networking with peers via a digital experience. Revenue and retention leaders should use this research to identify B2B customer community platforms that can address their requirements and use cases. Overview ...

Analyst(s):   Maria Marino   |   Chad Storlie   |   Ray Pun   |   John Quaglietta   |   Jennifer MacIntosh
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