... Access Research Already a Gartner client? What value can a customer service and support function contribute to an enterprise? What new opportunities does AI make available to functions and leaders? This report highlights answers from customer service and support leaders at a recent Gartner roundtable. ...
Analyst(s): Brad Fager | Jeffrey Schott | Olivia Foster | Kim Hedlin | John Quaglietta | Patrick Quinlan | Daniel O'Sullivan | Tiffany Fountain
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... digital immunity. Download the research to learn how to: Create a vision for digital immunity by optimizing customer delivery teams Build digital immunity by adopting the five key practices that customer impacts Replace inefficient testing practices by eliminating waste and investing in autonomous testing ...
... and retail. By collaborating with Gartner, InVivo aimed to refine its strategic roadmap, focusing on optimizing investment in systems that deliver customer value and drive innovation. How Gartner helped Gartner provided InVivo with strategic guidance, helping to devise a five-year roadmap that categorized ...
... specifically improving the customer experience while managing costs; designing an optimal service channel strategy; measuring and reducing customer effort; and how to hire, develop and retain high-potential frontline talent. Follow news and update from the Gartner Customer Service & Support Practice ...
... Determine whether your content meets the qualifications of buyer enablement Customers reward suppliers that make buying easier. Buyer enablement content includes prescriptive advice and practical support that enables customers to complete critical buying jobs. Leverage this tool with your enablement colleagues ...
... marketing function. These predictions highlight risks and opportunities for blown budgets, proof of value for AI, engaging with machine customers and integrating customer data platforms with IT’s data stack. Overview Strategic Planning Assumptions Analysis A Look Back Gartner Recommended Reading Gartner ...
Analyst(s): Lacretia Marsh | Audrey Brosnan | Andrew Frank | Sandy Shen | Suzanne Schwartz | Nicole Greene | Joseph Enever | Lizzy Foo Kune | Adam Sarner | Benjamin Bloom | Eric Schmitt | Matt Wakeman
... Special Report “Predicts 2020: Barriers Fall as Technology Adoption Grows.”
Gartner Customer Experience & Technologies Summits
Customer experience trends will be further discussed at the Gartner Customer Experience & Technologies Summits 2020 taking place February 13-14 in Tokyo, June 8-9 in London ...
... As technology becomes more critical, complex, and distributed across the enterprise, executive teams are rethinking how IT, OT, CX, product technology, and digital operations should be led. The long-standing idea of consolidating all technology under a single executive has resurfaced — yet today’s scale ...