... End-user computing leads Enterprise architects Digital innovation leads Platform engineers User experience leads Heads of collaboration Workforce services/solutions leads People who work on: Digital employee experience Productivity Hybrid work Collaboration Employee applications Cultural development Internal ...
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... Insights Already a Gartner client? Digital marketing leaders use mobile marketing platforms to acquire, engage, and retain customers through meaningful interactions on customers’ mobile devices. Utilize this research to balance evolving mobile marketing demands and mobile-device-based channel dynamics ...
... strategies and the impact of AI on customer needs — both human and machine — can undermine the effectiveness of website investments. Gartner’s website maturity model offers CMOs a structured framework to assess and advance website capabilities for greater business and customer impact. Insights at a Glance ...
Analyst(s): Ross Cosner | Kassi Socha | Akanksha Borawake
... Employee worries over large scale layoffs are making them more likely to look for new work, potentially worsening attrition problems. Customer service and support leaders can use this research to learn how to manage this increased attrition risk. Gartner Research ...
... transformation, the next three to five years will fundamentally change how service and support is delivered and your role as a leader. This webinar will help customer service and support leaders plan for what the future holds. Gartner Research ...
... assessment scoring on three dimensions, with awards for each. Customer Innovation of the Year Award recognizes supply chain initiatives that have created a more valuable customer experience and achieved a positive, quantifiable impact on customer loyalty. Winner: Bayer Crop Science Business Win of the Year ...
... Organizational structures are key to achieving business growth, but are difficult to evaluate. Customer service and support leaders must understand the current state of organizational structures and key drivers of change, and benchmark against their peers. Overview Survey Objective Data Insights Gartner ...
... Customer service and support supervisors face unique challenges that, if left unaddressed, can contribute to lost productivity, feelings of burnout and increased attrition. Use this research to learn about these challenges and how to take action against them. Overview Conclusion Gartner Recommended Reading ...
... Access Research Already a Gartner client? Customer service and support leaders increasingly aim to improve growth, loyalty and cost reduction. To achieve these goals, leaders must reevaluate vendor partners, delivery models and organizational structures while increasing their influence. Scope Analysis ...