... Access Research Already a Gartner client? Customer success managers’ time is best spent on the most difficult client problems and the most valuable client opportunities. But to give human agents the needed time, tech CEOs must get serious about expanding their success team’s capacity with automation ...
Analyst(s): Charlie Xu | Forest Conner
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... signals. The confluence of signals and the ability for marketing and sales to evaluate and act on them with precision have driven the creation of customer intelligence applications. Overview Introduction Description Benefits and Uses Risks Recommendations Representative Providers Gartner Recommended ...
... new customers, increasing customer retention rates, expanding into new markets and offering new products. What workflows are associated with revenue growth? Businesses may define a number of different workflows that contribute to revenue growth, including: Customer onboarding to improve customer satisfaction ...
... including Claude models, the Claude Code tool and related offerings. CIOs should see Anthropic as a top-tier provider whose major challenge is meeting customer demand. Gartner Insights Abstract ...
Analyst(s): Gary Olliffe | Mark Driver | Ray Valdes
... AI-powered dynamic pricing analysis recommends adjustments to prices of products and services based on customer sentiment, demand signals, inventory positions and economic indicators. CFOs should reference this implementation guide as they assess, pilot and operationalize this AI use case. Gartner Recommended ...
Analyst(s): Ash Mehta | Twisha Sharma | Alex Levine | Regina Crowder
... teams. Her cross-sector experience includes leadership roles in nonprofit and higher education, where she developed a reputation for operational excellence and people-centered strategy. Employee Value Proposition (EVP) Organizational Culture Employee Engagement Employee Experience| Culture and Inclusion ...
... and Singapore, she has developed deep country and regional experiences of financial operations and management. Shannon has a track record of strong performance management, underpinned by her organic and inorganic business development experience. She has led or contributed to several Finance Transformation ...
... international perspective shaped by professional experience across nine countries, delivering pragmatic and globally informed insight to finance leaders navigating change. Before joining Gartner, Geraldine Garaud built 17 years of distinguished experience in diverse finance leadership roles within complex ...
... structures and ways of working inhibit HR from effective and agile execution. CHROs must adopt a product-oriented approach to improve HR’s business value, customer satisfaction and technological impact. Insights at a Glance A Slow, Siloed HR Function Can’t Serve a Fast‑Changing Business A Product-Oriented Approach ...