... to integrated initiatives that ensure AI drives sustainable, organizationwide impact. Discover what it’s like to experience #GartnerSYM Special programs Enhance your conference experience with specialized programs. The CIO Circle Program The CIO Circle Program is designed exclusively for CIOs to focus ...
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... Overview What Is Robotic Process Automation Software? What Is the Gartner Peer Insights Customers’ Choice? Use Customer Reviews and Expert Research to Supplement Your Analysis Gartner Peer Insights “Voice of the Customer” RPA Software Peer Reviews and Ratings Vendor Comparison Other Vendors Considered Peer ...
... Customer service and support leaders have an opportunity to transform their organization beyond issue resolution and establish themselves as a center for customer engagement, driving more value for their customers and organizations. Session Description Gartner Research ...
... Gartner Webinars: Objective. Actionable. Analyst-Led. Free analyst-hosted sessions on the latest business and technology insights Experience Gartner Webinars Experience Gartner Webinars Analyst-led insights Gartner webinars offer access to business and technology insights directly from Gartner analysts ...
... Distinguished VP Analyst Jason Wong is a Distinguished VP, Analyst on the Digital Workplace team helping CIOs and IT leaders with their digital employee experience (DEX) and enterprise application strategies. Mr. Wong's research focuses on optimizing AI in the workplace and empowering citizen development through ...
... and framework selection, and best practices for improving the user experience (UX) of resulting apps and applications. A popular conference speaker and author of several books on software development, Danny has over 20 years of experience as an engineering director, application architect and developer at ...
... cost-cutting approaches are failing in volatile supply chains. CSCOs must shift to adaptive decision making, reframe costs by addressability and leverage customer behavior to maximize cost performance and drive growth. Insights at a Glance Impact Actions How to Execute Success Measures Gartner Recommended Reading ...
... quality must evolve beyond interaction scoring. Leaders need quality intelligence (QI) that evaluates whether the end-to-end service system enables customer progress and delivers value. Insights at a Glance Impact Actions How to Execute Success Measures Contributors Gartner Recommended Reading Gartner ...
... Multiple platforms — ranging from CRMs to specialized KM systems — offer a wide range of capabilities that could support KM. This assessment helps customer service and support leaders prioritize what they need KM technology to do and communicate those requirements to vendors and IT partners. When to Use ...