... specifically improving the customer experience while managing costs; designing an optimal service channel strategy; measuring and reducing customer effort; and how to hire, develop and retain high-potential frontline talent. Follow news and update from the Gartner Customer Service & Support Practice ...
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... optimization techniques. Shortfalls in demand require careful control of inventory and discretionary spend while remaining focused on delivery of customer experience. Address pressure to reduce supply chain cost with a review of scenarios for realigning capacity based on long-term projections. Supply Chain ...
... initiatives to fund AI infrastructure, GPUs, networking, storage, and memory. IBM appears to be one of the first major casualties of that shift as customers have delayed transaction processing software purchases in favor of servers, storage, and memory. Essential Insight Gartner Insights Abstract ...
... steering high-tech companies through today’s fast-paced AI landscape. Their role demands the seamless integration of technology and products with customer needs and business models — a unique leadership challenge in the AI race. Tech GMs are responsible for balancing innovation with market demands to ...
... platforms on highly efficient compute will become leaders in the market. Product leaders must accelerate time to value and enablement for partners and customers to drive their success and win the ecosystem. Overview Strategic Planning Assumptions Analysis Product or Portfolio Overview How This Provider Competes ...
Analyst(s): Ed Anderson | Tracy Tsai | Jim Hare | Evan Zeng | Carolin Zhou
... with $6.5B in revenues for 2025. Our expert guidance and tools enable faster, smarter decisions for leaders in every major area of an organization: Customer Service & Support Finance Human Resources Information Technology Legal, Risk & Compliance Marketing Product Mangement Research & Development Sales ...
... with $6.5B in revenues for 2025. Our expert guidance and tools enable faster, smarter decisions for leaders in every major area of an organization: Customer Service & Support Finance Human Resources Information Technology Legal, Risk & Compliance Marketing Product Mangement Research & Development Sales ...
... engineering leaders face the challenge of efficiently designing, building and delivering business-critical AI agents and agentic AI solutions that customers value. Use these iterative steps to assess, plan and implement engineering practices that drive business results. Overview Introduction Envision the ...
Analyst(s): Annie Hodgkins | Tigran Egiazarov | Nabeeha Ahmed
... Already a Gartner client? Gartner client inquiries show high licensing costs and administrative complexity are causing some existing ServiceNow ITSM customers to consider alternatives. Heads of I&O must execute the three critical checks outlined in this migration playbook to mitigate enterprise disruption ...