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... Gartner content. Analyst opinion and customer recognition Permitted: Clearly separate and label analyst opinions from Gartner and customer recognition. Not permitted: Commingled analyst opinion and customer recognition is not allowed. Analyst opinions and customer recognition have different methodologies ...
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Research Jan 2024
... Access Research Already a Gartner client? 共感は、顧客満足度やロイヤリティの主要な促進要因だが、企業はそのメリットを完全に実現することに苦戦している。共感を効果的に活用するために、カスタマー・エクスペリエンスの責任を担うエグゼクティブ・リーダーは、従業員を啓発するとともに、プロセス、テクノロジ、製品、サービスに共感を組み込まなくてはならない。 要約 はじめに 分析 根拠 推奨リサーチ 備考1:カスタマー・ジャーニーのさまざまな段階に共感を適用する Gartner Research ...

Analyst(s):   Ken Kawabe
... Management for Successful Strategy Execution Identify change barriers and tailor change activities accordingly. Set experience-based change metrics that focus on the employee experience to build trust and adoption.Further, avoid delegating change management to other roles; CSCOs not being actively involved ...
Research Apr 2026
... Access Insights Already a Gartner client? Knowledge management is essential for agility, innovation and delivery of superior experiences, yet most organizations fail to get it right. This research provides five actionable best practices to build and sustain a high-impact, AI-ready KM program. Insights ...

Analyst(s):   Jennifer MacIntosh
Research Jun 2026
... financial planning tools that enable retirement-aged workers to work for longer will gain competitive advantage due to these employees’ vast work experience and ability to fill critical skills gaps. Overview Strategic Planning Assumptions Maverick Research Analysis Gartner Recommended Reading Gartner ...

Analyst(s):   Sam Grinter
Research May 2026
... Access Insights Already a Gartner client? The transportation market is experiencing constant fluctuations in terms of capacity, rates and disruptions. Supply chain strategy leaders should use this research to identify technologies that improve and streamline their transportation procurement processes ...

Analyst(s):   Nathan Lease
Research May 2026
... programs in the AI era largely depends on employee readiness and team culture. Enterprise application leaders should focus on AI enablement, employee experience, and change management to realize the full value of AI in CRM. Insights at a Glance Impact Brief Actions How to Execute Success Measures Gartner ...

Analyst(s):   Olive Huang   |   Ilona Hansen   |   Lacy Lei
Research May 2026
... Access Insights Already a Gartner client? The server market is experiencing a transformation as fluctuating memory costs and surging AI-optimized server demand reshape technology adoption and expenditure trends. Hyperscalers are prioritizing AI solution investments and enterprise buyers are postponing ...

Analyst(s):   Adrian O'Connell   |   Andrew H Kim
Research May 2026
... Access Insights Already a Gartner client? Higher education CIOs are under pressure to innovate while reducing costs and improving experience. CIOs can use this research to evaluate AI agent adoption and considerations across security, governance and delivery models to inform investment aligned with desired ...

Analyst(s):   Marlena Brown
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