... Customers’ use of third-party platforms for services like YouTube, Google and ChatGPT is on the rise. Customer service and support leaders must consider these platforms during their own service journeys by monitoring VoC on third parties, simplifying channel design and investing in knowledge. Overview ...
Analyst(s): Keith McIntosh
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Microsoft customers need to be informed about key pricing and licensing changes to optimize negotiations and contract management. Sourcing, procurement, and vendor management leaders can leverage this tool to identify significant updates, mitigate risks, and streamline renewal preparation. Gartner Research ...
Analyst(s): Sara Gravesande | Zach Nagle | Michael Silver | Dolores Ianni
... how organizations create and deliver value to their customers. Enterprise architecture and technology innovation leaders can use value streams to create, design and optimize service and operating models and the technology platforms that drive customer centricity. Gartner Insights Abstract ...
... Access Research Already a Gartner client? Mismanagement of privacy user experience is the main driver for 85% of all consumer privacy complaints and subsequent fines. Cybersecurity leaders must invest in frictionless privacy user experience (UX) to reduce regulatory risk, build trust, and meet data demands ...
... agents, products plus services, and inventory plus experiences. CIOs can use these insights to explore the trends shaping consumer industries through 2040, when technology leverage moves beyond product-centric models to curated, outcome-driven experiences enabled by agentic AI. Gartner Research ...
... PLM) and integrated product and process engineering. His approach is centered on addressing challenges and achieving business outcomes, supporting customers throughout their digital journey. This includes evaluating trends, defining strategies, conducting digital maturity assessments, prioritizing use ...
... officers frequently face challenges in assessing performance and comprehending customer trends. This tool helps chief sales officers understand the metrics necessary for evaluating key account managers, programs and customer performance. When to Use Directions for Use Gartner Recommended Reading Gartner ...
... which leads to high-regret purchases. Tech CEOs can use this research to better target ideal customer profiles, improve their deal quality and create content that influences generative AI findings to improve customer satisfaction. Overview Data Insights Gartner Recommended Reading Gartner Research ...
... Customers have stalled on basic AI use cases, and employees struggle to incorporate AI tools. This creates an existential risk for vendors funding costly AI innovations. Product marketing leaders who create the AI “promises” must also lead the AI adoption drive to unlock outcomes for customers. Overview ...
Analyst(s): Maria Marino | Craig Roth | David Yockelson