... and support leaders can enhance complaint resolution by implementing real-time management processes and AI-driven analysis. This approach reduces customer churn and boosts operational efficiency by prioritizing issues and leveraging direct and indirect feedback. Gartner Research ...
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... OpenAI notified customers on 27 November 2025, regarding an early November data breach at one of its providers, Mixpanel. Though breaches aren’t new, cybersecurity leaders must take this opportunity to urgently reassess third-party cybersecurity risk exposure, including related to AI usage. Gartner Research ...
... Gartner for Chief Information Officers (CIOs) Accelerate outcomes with AI-powered tools, on-demand insights and interactive experiences. Top questions from CIOs — and how we answer them How can I accelerate Al value realization at scale? Al value creation is an expectation crisis, not a technology shortfall ...
... Gartner for Chief Information Security Officers (CISOs) Accelerate outcomes with AI-powered tools, on-demand insights and interactive experiences. Top questions from CISOs — and how we answer them How do I build a cybersecurity strategy that drives adaptive resilience and growth? Prove cybersecurity ...
... Gartner for Government IT Leaders Accelerate outcomes with AI-powered tools, on-demand insights and interactive experiences. Top questions from government and public sector IT leaders — and how we answer them What are the transformative AI use cases and opportunities in government? Find AI opportunities ...
... Gartner for IT Leaders Accelerate outcomes with AI-powered tools, on-demand insights and interactive experiences. Top questions from IT leaders — and how we answer them What are the most valuable AI use cases and how should organizations prioritize them? Explore AI use cases tailored to your industry ...
... and Development 1 team which focusses on a diverse set of software engineering related topics including AI, User Experience, Low Code development, quality and testing and developer experience. He is based in Manchester in the UK. Prior to this Mike worked as an analyst within the Digital Workplace team ...
... Gartner for Chief Human Resources Officers (CHROs) Accelerate outcomes with AI-powered tools, on-demand insights and interactive experiences. Top questions from CHROs — and how we answer them What trends and priorities will shape the CHRO agenda in 2027? Explore key trends and priorities to strengthen ...
... Access Insights Already a Gartner client? Gartner surveys show 79% of technology buyers experience regret related to challenges that span from bad requirements to insufficient contracts and bad implementations. Business-led tech buying creates silos, and without effective IT sourcing, procurement, and ...