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... use video reviews Customer testimonial Show what others think about you with a simple, straightforward testimonial video where a B2B buyer relates their experience with your product or service. Customer review Help customers see how best to use your software in a lengthier customer review video, which ...
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Research Jun 2024
... Access Research Already a Gartner client? 生成AIは、CX管理の3本の柱である「顧客の理解」「CX戦略の設定」「全社にわたる調整」のすべてを変革する。アプリケーション・リーダーは、リスクを軽減しながら、顧客と企業の価値を最大化する、生成AIのCX向けのユースケースを見極める必要がある。 要約 戦略的プランニングの仮説事項 はじめに 影響と推奨事項 推奨リサーチ 根拠 Gartner Research ...

Analyst(s):   Ken Kawabe
... market insights, guided Ermetix in developing a go-to-market strategy and hiring key talent with expertise in navigating cultural differences and customer needs across the Middle East. This allowed Ermetix to tailor its marketing to each buyer persona and advance its AI capabilities, enabling rapid market ...
Premium Research Feb 2026
... Enterprise architecture tools are awash with AI features after considerable vendor investment in improving architect productivity and user experience. Heads of EA should examine the top five emerging AI capabilities, their popular use cases, known challenges, and key questions for vendor evaluation. ...

Analyst(s):   Austin Steinmetz
Research Mar 2026
... Access Insights Already a Gartner client? Drawing on decades of leadership experience, this Analyst Take provides practical guidance on what enterprise architecture is, how to apply it effectively, and what the defining traits of successful heads of EA are. Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Duncan Robson
Premium Research Mar 2026
... Survey (4Q) provide unique insights for recruiting leaders in five main areas: candidate competition and commitment, offer decision drivers, candidate experience benchmarks, EVP preferences, and remote work/return-to-office. Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Caroline Ogawa   |   Maggie Mastrogiovanni
... journey. Use data to identify current customer need B2B marketers must develop strategies that fit their audiences' new purchasing climate and behavior. But with limited marketing budgets and evolving needs, “delivering the personalized experiences that customers expect on a finite budget is unmanageable ...
Research December 15 2025
... elevating marketing’s strategic impact. This edition highlights how forward‑thinking leaders are leveraging AI to unlock new opportunities, strengthen customer connection, and build organizations designed for agility and growth. Download the latest edition to: Explore leadership mindsets fueling marketing ...
Research Nov 2025
... Insights Already a Gartner client? Access management functionality is improving for all constituencies, including the more established workforce and customers. Capabilities for partners and machine actors are also evolving, but are less broadly available. Identity and access management leaders can use this ...

Analyst(s):   Brian Guthrie   |   Nathan Harris   |   Steve Wessels   |   Yemi Davies
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