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... was able to: Make informed decisions and gain confidence in its strategic direction. Optimize revenue, enhance operational efficiency, and improve customer relationships, thereby strengthening its position in the market. Successfully embrace industry trends such as industry 4.0 and IT/OT integration. ...
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Research Jun 2020
... Customer service organizations that need to handle more customer engagements, provide consistent information and drive efficiency are turning to conversational AI solutions. We show application leaders how to deploy and run these solutions in the short term, with an eye to the postpandemic midterm. ...

Analyst(s):   Brian Manusama   |   Magnus Revang   |   Anthony Mullen
Research May 2026
... platforms. This research guides the selection of vendors that offer the required transparency and insights to measure AI ROI, enhance the developer experience and maximize value creation. Strategic Planning Assumptions Market Definition/Description Magic Quadrant Vendor Strengths and Cautions Allstacks ...

Analyst(s):   Akis Sklavounakis   |   Frank O'Connor   |   Peter Hyde   |   Akriti Kapoor
Premium Research May 2026
... environments for human and nonhuman workers. Architecture Brief Architecture Use Cases Architecture Diagram Architecture Capabilities and Components Experience Layer Enterprise Edge Security Security Tools DaaS/VDI Control Plane Remoting Protocol Resources Hosting Requirements and Dependencies Observability ...

Analyst(s):   Timon Watson   |   Craig Fisler
Research Jun 2026
... Already a Gartner client? DevSecOps platforms provide software engineering teams with an integrated set of capabilities that improve the developer experience across the software development life cycle (SDLC) and enable teams to deliver software quickly. This research evaluates DevSecOps platform vendors ...

Analyst(s):   Thomas Murphy   |   Bill Holz   |   Keith Mann
Research May 2026
... operations have a narrow set of mitigation options — each carrying its own risks — to ensure current business projects are not derailed and employee experience isn’t sacrificed. Insights at a Glance Impact Actions Cautions How to Execute Success Measures Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Erin Pierre   |   Steve Kleynhans
... before, retailers seek tools that help them meet the evolving customer expectations. The rise of phygital commerce, frictionless delivery, mobile and social shopping, customer service chatbots, AI and hyperpersonalization, or metaverse experiences, is intensifying technology adoption in the retail sector. ...
Webinar On-Demand
... why product marketing must evolve into a decision-enablement function at the center of product strategy, go-to-market (GTM) strategy, execution and customer growth. •Learn how to build and operationalize an integrated “signal-to-action” framework, leveraging AI to turn market signals into actionable decisions ...

Analyst(s):   Rahim Kaba   |   Jen Kady
... market needs. Business impact With strategic insights from Gartner, Cyberoo was able to reduce operational costs and increase efficiency for their customers. This alignment enabled Cyberoo to differentiate itself from competitors and effectively address cyber threats, leading way for its international ...
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