... s Universal Commerce Protocol (UCP) impacts where and how consumers make purchase decisions, moving high-intent shopping directly into AI-driven experiences like Google’s AI Mode and the Gemini app. Analyze the implications and risks to act quickly. Overview Contributors Gartner Recommended Reading Evolving ...
Analyst(s): Kassi Socha | Ant Duffin | Aditya Vasudevan | Robert Hetu | Jason Daigler | Sandy Shen
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... business needs and the overall digital transformation process. This note guides heads of infrastructure and operations to learn from the implementation experiences of their peers shared on Gartner Peer Insights. Overview Peer Lessons Learned Gartner Recommended Reading Gartner Insights Abstract ...
... that heads of enterprise architecture must track due to their impact on technology adoption, governance adherence, skills development, and end-user experience. Insights at a Glance Issue Impact Implications Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Benjamin Arnberg | David Sugden | Rimma Gurevich
... players. Leading retailers maximize digital touchpoints and revamp store experiences, while those without a clear strategy fall exponentially further behind. Retailers must cater to an omnichannel world by internalizing the customer-first mindset, and blending digital and physical commerce via tools like ...
... WEM is a critical consideration to ensure an engaged and empowered workforce in the customer service industry. Application leaders can learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer Lessons Learned Lesson 1: Identify Your Business Needs to Shortlist ...
... Multiexperience Analytics Emotion AI Automated Patient Decision Aids Digital Clinical Encounters Customer Psychographics At the Peak Multiexperience Development Platforms Next-Generation Contact Center Digital Experience Platforms Blockchain in Healthcare Community Resource Network Management Consumer Journey ...
... 5-step plan for assessing risks and opportunities through S&OP Supply chains today are experiencing more disruption than ever. According to a recent Gartner survey, 64% of organizations expect unexpected customer demand variations to increase over the next 5 years. The traditional approach to sales & ...
... Chief marketing officers (CMOs) have new customer -- AI delegates. As consumers become more disillusioned with the sheer volume of online content (including misinformation) and wary of new pricing models, the prospect of automating their relationships and interactions with brands grows more enticing. ...
Analyst(s): Emily Weiss | Kassi Socha | Emma Mathison | Kate Muhl | Nicole Greene | Brad Jashinsky