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Announcement May 20 2025
... realize customer value. The value path begins with onboarding programs that acclimate customers to the partnership, followed by personalized learning experiences that enhance understanding. "The goal is to transform knowledge into action," concluded Hawkyard. "By providing contextualized experiences, sales ...
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Research Nov 2025
... on multiple clouds (Microsoft’s ROFR on compute removed). These changes affect vendor roadmaps, pricing levers, and deployment choices. Enterprise customers may access OpenAI models either directly from OpenAI or via Microsoft channels. Overview Analysis The Impact Conclusion Gartner Recommended Reading ...

Analyst(s):   Alastair Woolcock   |   Eric Goodness   |   Jason Wong   |   Jim Hare   |   Matt Cain   |   Arun Chandrasekaran
Premium Research Aug 2025
... executive peers in the latest tariff and trade dynamics, including the underlying purposes of tariffs, current state, timelines, mitigation options, customer needs and competitive differentiators. Gartner Recommended Reading Gartner Research ...

Analyst(s):   Brandon Germer   |   Brian Whitlock   |   Val Sribar
... use these guidelines to communicate your commitment to protecting customer data. If you are a tech marketer, you are likely to collect massive amounts of user information. While this data may be useful for improving customer experience and marketing strategies, it comes with a great responsibility to ...
Premium Research May 2025
... Payers continue to invest in technologies and AI to optimize experiences, improve health outcomes and reduce the cost of care. Payer CIOs can use these insights to inform their AI and technology strategy to create differentiated experiences for consumers, while executing their business objectives. Overview ...

Analyst(s):   Faith Adams
... technologies. "As marketers embrace data-driven marketing strategies to improve customer experience through coherent content and messaging, and advertising adopts programmatic practices and real-time bidding markets, customers will increasingly expect consistency and coordination from all branded communications ...
... approach,” Mr. Sondergaard said. Customer experience. This is how CIOs connect and engage in new ways. The digital customer experience may be the only one that the customers have. This is how the business engages in the digital world. The pioneers are exploring how new experiences such as virtual and augmented ...
Premium Research Oct 2025
... advancing their AI strategies and investments, focusing on improvements in operational efficiency, employee productivity, and patient and clinician experiences. This presentation collates Gartner’s essential AI research into a comprehensive guide for healthcare provider CIOs. Gartner Research ...

Analyst(s):   Saru Mehta
Premium Research Nov 2025
... AI is accelerating the transformation of retail stores by enabling immersive experiences and streamlining operations. Retail CIOs should leverage AI-powered technologies for real-time insights, optimizing in-store execution, and improving operational efficiency, driving profitable growth. Gartner Research ...

Analyst(s):   Tom Nolan   |   Sandeep Unni
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