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... where she manages the marketing strategy for the vendor platform. She has more than 20 years of marketing experience, leading initiatives from brand strategy and demand generation to customer retention and advocacy. Connect with Caroline on LinkedIn. _________________________________________________ ...
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Webinar On-Demand
... GenAI and other digital technologies hold significant potential to transform work and drive productivity gains. However, achieving these outcomes requires more than adopting tools or following trends. In a market flooded with inflated promises and hype, many organizations risk costly missteps by inv ...

Analyst(s):   Nate Suda
Webinar On-Demand
... The hype around AI, and generative AI, has resulted in organizations attempting to adopt and use the technology at breakneck speeds. However, such speed often neglects the necessary planning and change management programs to ensure that the workforce is ready for the transformative change that AI ca ...

Analyst(s):   Justin Tung
Premium Research Feb 2024
... Businesses prioritize business outcomes, buying experiences and cloud consumption models when buying communication services. CSPs product leaders should use this trend analysis to drive growth by offering services through platforms, improving buyer and partner experiences, and focusing on outcomes. Overview What ...

Analyst(s):   Pulkit Pandey   |   Kameron Chao   |   Jouni Forsman   |   Pablo Arriandiaga   |   Mounish Rai   |   Khurram Shahzad   |   Ajit Patankar   |   Gaspar Valdivia   |   Lisa Unden-Farboud   |   Daniel O'Connell   |   Sylvain Fabre   |   Gregor Petri   |   Megan Fernandez   |   Susan Welsh de Grimaldo   |   Jon Dressel
Premium Research Mar 2024
... on user behavior to tailor and deliver messaging through various digital channels, thereby creating a customized user experience. Marketers can learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer Lessons Learned Gartner Recommended Reading Gartner Research ...

Analyst(s):   Peer Contributors
Premium Research Feb 2025
... in workforce management applications to enhance operational efficiency and transform frontline workers’ experience. This note guides HR technology leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer Lessons Learned Gartner Recommended Reading ...

Analyst(s):   Peer Contributors
Premium Research Feb 2025
... observability platforms can lead to costly outages and degraded system reliability, directly impacting user experience. This note guides infrastructure and operations leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer Lessons Learned Gartner Recommended ...

Analyst(s):   Peer Contributors
Premium Research Aug 2024
... Retail banks face merging disruptive market forces, spanning customer value shifts, competitor moves and macroenvironment uncertainties. This downloadable presentation provides crucial insights into more than 30 drivers retail banking leaders must consider to accelerate their organization’s success. ...

Analyst(s):   Jeff Casey
Premium Research Aug 2024
... An onslaught of customer, competitor, economic, organizational, regulatory and technological forces are impacting the commercial banking industry. This downloadable presentation provides insights into 17 driving forces that financial services leaders need to assess for their organizations’ success. ...

Analyst(s):   Sophia Palmstedt   |   Derek Frost   |   Mary Yan
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